Operations & Customer Service Specialist

CarMax; Reno (NV); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation and holidays

Job summary

CarMax in Reno, NV is seeking a Business Operations Associate to support store operations, handling sales, auctions, appraisals, and cash management with customer-focused service. You will audit paperwork, manage deposits, and help train new associates in a fast-paced team environment.

The role emphasizes accuracy, compliance, and clear communication across departments, with a focus on EH&S requirements and a clean, secure work area. Evening and weekend flexibility is required.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Attention to detail

Organizational skills

Multitasking

Data entry

Communication

Confidentiality

Flexibility

Tools

Microsoft Office

Job description

CarMax in Reno, NV is seeking a Business Operations Associate to support store operations, handling sales, auctions, appraisals, and cash management with customer-focused service. You will audit paperwork, manage deposits, and help train new associates in a fast-paced team environment.

The role emphasizes accuracy, compliance, and clear communication across departments, with a focus on EH&S requirements and a clean, secure work area. Evening and weekend flexibility is required.