Store Operations & Customer Experience Associate

CarMax; Spokane (WA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Floating holiday

Benefits portal

Job summary

CarMax is seeking a Business Operations Associate to support store operations, handling sales paperwork, cash management, and communications with customers and teams. You will process and audit documents, manage auctions and appraisals, and ensure accuracy and compliance with CarMax policies.

You'll train and mentor new associates, balance workload across departments, and uphold EH&S standards while delivering exceptional service in a fast-paced environment at Spokane.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organization

Multitasking

Microsoft Office

Data entry systems

Verbal communication

Written communication

Physical strength

Confidentiality

Flexibility

Education

null

Job description

CarMax is seeking a Business Operations Associate to support store operations, handling sales paperwork, cash management, and communications with customers and teams. You will process and audit documents, manage auctions and appraisals, and ensure accuracy and compliance with CarMax policies.

You'll train and mentor new associates, balance workload across departments, and uphold EH&S standards while delivering exceptional service in a fast-paced environment at Spokane.