Operations & Customer Service Specialist

CarMax Business Services; Plano (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holidays

Floating holiday

Holiday Premium Pay

Job summary

CarMax is seeking a Business Operations Associate in Plano to support store operations. You will greet customers, guide them through paperwork, and ensure accuracy in sales, auctions, and appraisals.

The role involves cash handling, deposit preparation, and maintaining process integrity across departments. Ideal candidates will have strong data entry skills, proficiency with Microsoft Office, and excellent communication abilities.

Qualifications

• Reads, interprets, and records data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and funding documentation.
• Handle cash management tasks, including accepting payments, deposits, and security procedures.
• Train and mentor new associates and support store operations across departments.

Skills

Data entry

Microsoft Office

Verbal & written communication

Organization

Multitasking

Confidentiality

Tools

Microsoft Office Suite

Data entry systems

Job description

CarMax is seeking a Business Operations Associate in Plano to support store operations. You will greet customers, guide them through paperwork, and ensure accuracy in sales, auctions, and appraisals.

The role involves cash handling, deposit preparation, and maintaining process integrity across departments. Ideal candidates will have strong data entry skills, proficiency with Microsoft Office, and excellent communication abilities.