Business Operations & Customer Experience Associate

CarMax; Plano (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Job summary

CarMax in Plano, Texas is seeking a Business Operations Associate to be the backbone of our store operations, ensuring smooth processing of sales, auctions, and appraisals while delivering outstanding customer service. You will handle cash, audit critical paperwork, and communicate clearly with customers and internal teams in a fast-paced environment.

You will also train teammates, balance multiple departments, and uphold CarMax EH&S requirements in a busy retail setting, contributing to a

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customers and team interactions.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including contracts and DMV docs.
• Manage auction and appraisal transactions with accurate titles and funding documents.
• Handle cash management tasks including deposits and security protocols.
• Train and mentor new associates and support store operations across departments.

Skills

Data interpretation

Organizational skills

Multitasking

Verbal communication

Written communication

Attention to detail

Ability to lift 20 lbs

Confidentiality

Team collaboration

Customer service

Tools

Microsoft Office

Data entry systems

Job description

CarMax in Plano, Texas is seeking a Business Operations Associate to be the backbone of our store operations, ensuring smooth processing of sales, auctions, and appraisals while delivering outstanding customer service. You will handle cash, audit critical paperwork, and communicate clearly with customers and internal teams in a fast-paced environment.

You will also train teammates, balance multiple departments, and uphold CarMax EH&S requirements in a busy retail setting, contributing to a