Operations & Customer Service Associate

CarMax Business Services; Orlando (FL); On-site; USD 21,000 - 32,000; Full time

Job summary

CarMax Business Services in Orlando is seeking a Business Operations Associate to support store operations, handling sales, auctions, appraisals, and paperwork with a strong focus on accuracy and customer service.

The role requires organization, data entry proficiency, and the ability to work with multiple teams in a fast-paced environment, including nights, weekends, and holidays. Training will be provided to mentor new associates and uphold CarMax standards.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Data accuracy

Communication

Attention to detail

Tools

Microsoft Office

Job description

CarMax Business Services in Orlando is seeking a Business Operations Associate to support store operations, handling sales, auctions, appraisals, and paperwork with a strong focus on accuracy and customer service.

The role requires organization, data entry proficiency, and the ability to work with multiple teams in a fast-paced environment, including nights, weekends, and holidays. Training will be provided to mentor new associates and uphold CarMax standards.