Operations & Customer Service Associate

CarMax Business Services; Colorado Springs (CO); On-site; USD 22,000 - 47,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Holiday pay

Floating holiday

Job summary

CarMax Colorado Springs is seeking a Business Operations Associate to support store operations, processing sales, auctions, and appraisals with accuracy and customer focus. You will handle cash management, paperwork audits, and timely communication with customers and teammates.

The role emphasizes attention to detail, teamwork, and flexibility to work varied shifts, including nights and weekends. Be ready to mentor new associates and uphold CarMax EH&S standards while delivering outstanding

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documents.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organization

Multitasking

Communication

Confidentiality

Tools

Microsoft Office

Data entry systems

Job description

CarMax Colorado Springs is seeking a Business Operations Associate to support store operations, processing sales, auctions, and appraisals with accuracy and customer focus. You will handle cash management, paperwork audits, and timely communication with customers and teammates.

The role emphasizes attention to detail, teamwork, and flexibility to work varied shifts, including nights and weekends. Be ready to mentor new associates and uphold CarMax EH&S standards while delivering outstanding