Operations & Customer Care Specialist

CarMax Business Services; Florida; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Benefits details on site

Job summary

CarMax is hiring a Business Operations Associate in Clermont, FL. You will support store operations by processing sales, auctions, and appraisals, while delivering outstanding customer service and ensuring accurate documentation.

The role includes cash handling, deposits, and maintaining security, plus aiding multiple departments and mentoring new associates. You will work in a fast-paced team environment, handle data entry with diligence, and uphold CarMax policies and EH&S standards.

Qualifications

• Read, interpret, and record data accurately for compliance.
• Strong organizational skills in a fast-paced environment.
• Proficiency with Microsoft Office and data entry systems.
• Effective verbal and written communication with customers and teams.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality and CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service and guide customers through paperwork.
• Process and audit paperwork for sales, auctions, and appraisals.
• Manage auction and appraisal transactions with accurate documentation.
• Handle cash management tasks including deposits and security protocols.
• Train and mentor new associates and support multiple departments.
• Perform clerical duties and reconcile missing information with accuracy.
• Follow EH&S requirements and maintain a clean work area.

Skills

Data interpretation

Organizational skills

Microsoft Office

Communication

Physical ability 20 lbs

Confidentiality

Flexible scheduling

Job description

CarMax is hiring a Business Operations Associate in Clermont, FL. You will support store operations by processing sales, auctions, and appraisals, while delivering outstanding customer service and ensuring accurate documentation.

The role includes cash handling, deposits, and maintaining security, plus aiding multiple departments and mentoring new associates. You will work in a fast-paced team environment, handle data entry with diligence, and uphold CarMax policies and EH&S standards.