Operations & Customer Service Specialist

CarMax; Knoxville (TN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday pay

Floating holiday

Job summary

CarMax Knoxville store is seeking a Business Operations Associate to support daily store operations, processing sales, auctions, and appraisals with accuracy and integrity.

You will handle cash, audit critical paperwork, and communicate clearly with customers and internal teams while balancing multiple tasks in a fast-paced, team-driven environment. This role emphasizes service, attention to detail, and reliability.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver excellent customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including contracts and DMV docs.
• Manage auction and appraisal transactions with accurate titles and payoffs.
• Handle cash management tasks, deposits, and security protocols.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties: filing, data entry, and reconciliation.
• Adhere to EH&S requirements and maintain a clean, safe workspace.

Skills

Data entry

Organizational skills

MS Office

Verbal and written communication

Lifting up to 20 lbs

Confidentiality

Flexibility

Tools

MS Office

Job description

CarMax Knoxville store is seeking a Business Operations Associate to support daily store operations, processing sales, auctions, and appraisals with accuracy and integrity.

You will handle cash, audit critical paperwork, and communicate clearly with customers and internal teams while balancing multiple tasks in a fast-paced, team-driven environment. This role emphasizes service, attention to detail, and reliability.