Customer-Focused Retail Operations Specialist

CarMax; Independence (MO); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay

Benefits package

Job summary

CarMax in Independence, Missouri is seeking a Business Operations Associate to support daily store processes, including sales, auctions, and appraisals. You will handle cash management, audit paperwork, and communicate clearly with customers and internal teams in a fast-paced, team-oriented environment.

You will train new associates, balance workloads, and ensure compliance with EH&S while maintaining accuracy in data entry and reporting.

Qualifications

• Reads, interprets, and records data accurately for compliance and reporting.
• Keeps organized and multitask efficiently in a deadline-driven environment.
• Proficient in Microsoft Office and data entry systems with solid PC skills.
• communicates effectively with customers and team members.
• Able to lift up to 20 lbs and stand for extended periods.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including contracts and DMV documentation.
• Manage auction and appraisal transactions with accurate titles and funding documentation.
• Handle cash management tasks, including deposits and security procedures.
• Train and mentor new associates and support multiple departments during peak times.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information.

Skills

Data entry

Organizational skills

Multitasking

Communication skills

Physical stamina

Tools

Microsoft Office

Job description

CarMax in Independence, Missouri is seeking a Business Operations Associate to support daily store processes, including sales, auctions, and appraisals. You will handle cash management, audit paperwork, and communicate clearly with customers and internal teams in a fast-paced, team-oriented environment.

You will train new associates, balance workloads, and ensure compliance with EH&S while maintaining accuracy in data entry and reporting.