Operations Coordinator: Scheduling & Customer Care Pro

Sightpath Medical Inc.; Westborough (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

Fully Paid STD/LTD Insurance

Fully Paid 2x Basic life Insurance

401k with excellent company match

Paid Vacation/sick/personal Time

Job summary

Sightpath Medical Inc. is seeking an Operations Coordinator to manage scheduling and logistics for mobile service delivery. You will collaborate with customers, field technologists, and support engineers to ensure services run smoothly and efficiently.

The role emphasizes data integrity, strong communication, and proactive problem-solving in a fast-paced environment. Location-based onsite work with opportunities to support patient-focused services.

Qualifications

• Associate's degree or equivalent work experience.
• Highly detail-oriented with exceptional accuracy in data entry and record-keeping, and a strong commitment to data integrity.
• Proactive, high-energy individual with a customer-first mindset.
• Strong organizational and multi-tasking skills.
• Excellent communication and relationship building abilities.
• The ability to remain calm and solution-focused in a fast-paced environment.
• Experience in medical scheduling or a similar logistics role (2-3 years preferred).

Responsibilities

• Coordinating and optimizing mobile service schedules daily.
• Providing top-tier customer support by responding to inquiries and schedule changes.
• Assigning resources and routes to ensure seamless service delivery.
• Maintaining accurate scheduling and account database records.
• Effectively maintain account database information for UMS's customers and patients.
• Communicating effectively with customers, internal teams and field staff to ensure flawless experience.
• Problem solving in real time and ensuring our customers' needs are met.
• Drive customer retention by providing additional support when needed.

Skills

Data entry accuracy

Customer service

Communication

Organization

Multitasking

Education

Associate's degree or equivalent

Job description

Sightpath Medical Inc. is seeking an Operations Coordinator to manage scheduling and logistics for mobile service delivery. You will collaborate with customers, field technologists, and support engineers to ensure services run smoothly and efficiently.

The role emphasizes data integrity, strong communication, and proactive problem-solving in a fast-paced environment. Location-based onsite work with opportunities to support patient-focused services.