Customer Service Coordinator

Talentify; Mounds View (MN); On-site; USD 52,000 - 76,000; Full time

Job summary

Technical Life Care Medical Company is seeking a Customer Success Coordinator for an in-office role in Minnesota. You will support customer relationships, scheduling, and service operations with strong judgment and responsiveness.

Responsibilities include managing complex scheduling in Outlook, serving as the main contact for hospitals and clinics, coordinating service projects and travel for technicians, and identifying upsell opportunities while maintaining clear documentation and

Qualifications

• 3+ years in customer success, scheduling, operations, or coordination.
• Strong high-volume scheduling and customer communication.
• Ability to work independently with shifting priorities.
• High level of organization, accuracy, and responsiveness.
• Proficiency in Microsoft 365 (Outlook, Teams, Excel, Word).
• Experience coordinating travel arrangements preferred.

Responsibilities

• Independently manage complex scheduling and coordination using Outlook calendars.
• Serve as a primary customer point of contact, providing proactive outreach and follow-up.
• Coordinate service projects, preventive maintenance schedules, and internal resources.
• Arrange technician travel including airfare, hotels, and itineraries.
• Identify and recommend additional services or upsell opportunities based on customer needs.
• Maintain accurate documentation and professional communication via email and Microsoft Teams.
• Collaborate closely with technicians, operations, and leadership to ensure service delivery.

Job description

About Us

Technical Life Care Medical Company is a trusted provider of biomedical equipment repair and maintenance. We are growing and looking for a Customer Success Coordinator to join our team and help us deliver top-tier service to hospitals, clinics, and healthcare facilities.

Position Summary

We are seeking an experienced Customer Success Coordinator to support customer relationships, scheduling, and service operations. This mid-level, in-office role requires strong judgment, responsiveness, and the ability to manage complex coordination independently in a fast-paced environment.

Key Responsibilities

• Independently manage complex scheduling and coordination using Outlook calendars
• Serve as a primary customer point of contact, providing proactive outreach and follow-up
• Coordinate service projects, preventive maintenance schedules, and internal resources
• Arrange technician travel including airfare, hotels, and itineraries
• Identify and recommend additional services or upsell opportunities based on customer needs
• Maintain accurate documentation and professional communication via email and Microsoft Teams
• Collaborate closely with technicians, operations, and leadership to ensure service delivery

Qualifications

• 3+ years of experience in customer success, scheduling, operations, or coordination roles
• Strong background in high-volume scheduling and customer communication
• Proven ability to work independently and manage shifting priorities
• High level of organization, accuracy, and responsiveness
• Proficiency in Microsoft 365 (Outlook, Teams, Excel, Word)
• Comfortable working with technology and adapting to new systems
• Experience coordinating travel arrangements preferred

Work Location

• In-office position