Patient Transportation & Operations Coordinator

Key Recovery; Northern (KY); Hybrid; USD 43,000 - 47,000; Full time

Job summary

Key Works seeks a Patient Operations Coordinator to organize patient schedules, transportation, and whereabouts across our operations. You will supervise drivers, own the Run List, and coordinate off-site and on-site appointments to ensure timely patient movement.

The role requires strong organization, clear communication, and experience in healthcare or related services. Must have a High School diploma and a valid driver's license; Washington State license is noted in the requirements.

Qualifications

• Experience coordinating schedules, transportation, services, or operations in a residential, behavioral health, healthcare, human services, or comparable setting.
• Strong organization, judgment, problem-solving, and follow-through while managing competing priorities.
• Clear and timely communication across departments.

Responsibilities

• Supervise Transportation Coordinators (drivers), providing day-to-day direction and oversight.
• Own and maintain the patient Run List, coordinating appointments and transportation needs.
• Coordinate off-site appointments and scheduling to prevent conflicts.
• Manage daily transportation operations including driver assignments and pickups.
• Serve as the central communication point for patient scheduling and transportation.
• Coordinate systems for tracking patient whereabouts and follow up on discrepancies.
• Anticipate and resolve operational problems related to schedules and capacity.
• Reduce unnecessary off-site appointments by identifying virtual or on-site options.
• Coordinate with external providers and community partners to expand service options.
• Provide direct patient transportation when needed.

Skills

Scheduling coordination

Transportation coordination

Operations management

Communication

Documentation

Driver license

Education

High School diploma or equivalent

Tools

Electronic health records (EHR)

Rounds

Process improvement

Job description

Key Works seeks a Patient Operations Coordinator to organize patient schedules, transportation, and whereabouts across our operations. You will supervise drivers, own the Run List, and coordinate off-site and on-site appointments to ensure timely patient movement.

The role requires strong organization, clear communication, and experience in healthcare or related services. Must have a High School diploma and a valid driver's license; Washington State license is noted in the requirements.