Operations Coordinator

Sightpath Medical Inc.; Westborough (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

Fully Paid STD/LTD Insurance

Fully Paid 2x Basic life Insurance

401k with excellent company match

Paid Vacation/sick/personal Time

Job summary

Sightpath Medical Inc. is seeking an Operations Coordinator to manage scheduling and logistics for mobile service delivery. You will collaborate with customers, field technologists, and support engineers to ensure services run smoothly and efficiently.

The role emphasizes data integrity, strong communication, and proactive problem-solving in a fast-paced environment. Location-based onsite work with opportunities to support patient-focused services.

Qualifications

• Associate's degree or equivalent work experience.
• Highly detail-oriented with exceptional accuracy in data entry and record-keeping, and a strong commitment to data integrity.
• Proactive, high-energy individual with a customer-first mindset.
• Strong organizational and multi-tasking skills.
• Excellent communication and relationship building abilities.
• The ability to remain calm and solution-focused in a fast-paced environment.
• Experience in medical scheduling or a similar logistics role (2-3 years preferred).

Responsibilities

• Coordinating and optimizing mobile service schedules daily.
• Providing top-tier customer support by responding to inquiries and schedule changes.
• Assigning resources and routes to ensure seamless service delivery.
• Maintaining accurate scheduling and account database records.
• Effectively maintain account database information for UMS's customers and patients.
• Communicating effectively with customers, internal teams and field staff to ensure flawless experience.
• Problem solving in real time and ensuring our customers' needs are met.
• Drive customer retention by providing additional support when needed.

Skills

Data entry accuracy

Customer service

Communication

Organization

Multitasking

Education

Associate's degree or equivalent

Job description

Operations Coordinator

Are you a problem-solver with a passion for customer service? Do you thrive in a fast-paced environment where organization and communication are key? If so, we want you on our team!

Brief Description

Operations Coordinator

Are you a problem-solver with a passion for customer service? Do you thrive in a fast-paced environment where organization and communication are key? If so, we want you on our team!

What You'll Do

As an Operations Coordinator, you'll be the heartbeat of our scheduling and logistics operations. You'll work closely with our customers as well as our internal field technologists and support engineers to ensure service schedules run smoothly. Your role will involve:

• Coordinating and optimizing mobile service schedules daily.
• Providing top-tier customer support by responding to inquiries and schedule changes.
• Assigning resources and routes to ensure seamless service delivery.
• Maintaining accurate scheduling and account database records.
• Effectively maintain account database information for UMS's customers and patients. Focusing on high level of accuracy and timely data entry.
• Communicating effectively with customers, internal teams and field staff to ensure flawless experience.
• Problem solving in real time and ensuring our customers' needs are met.
• Drive customer retention by providing additional support when needed.

What We Are Looking For

• Associate's degree or equivalent work experience
• Highly detail-oriented with exceptional accuracy in data entry and record-keeping, and a strong commitment to data integrity.
• Proactive, high-energy individual with a customer-first mindset
• Strong organizational and multi-tasking skills
• Excellent communication and relationship building abilities
• The ability to remain calm and solution-focused in a fast-paced environment
• Experience in medical scheduling or a similar logistics role (2-3 years preferred)

Benefit Offering

• Medical insurance
• Dental Insurance
• Vision Insurance
• Fully Paid STD/LTD Insurance
• Fully Paid 2x Basic life Insurance
• 401k with excellent company match
• Paid Vacation/sick/personal Time