Operations Coordinator - Remote-Ready Field Support

Infinity-Communications; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Infinity Communications seeks an Operations Coordinator in Durham, NC to support telecom field operations. You will train on-site, manage tickets and trackers, and communicate status across offices and field teams.

After training, there may be remote work options based on performance and business needs, with a schedule aligned to California business hours. The role emphasizes accuracy, timeliness, and cross-team collaboration.

Qualifications

• High school diploma or equivalent and experience in operations coordination or similar work.
• Strong Excel skills and attention to detail across multiple systems.
• Ability to manage priorities, meet deadlines, and communicate clearly with teams.

Responsibilities

• Enter new assignments and completed field work into trackers and update job details.
• Update systems with milestones and ticket status and ensure accuracy.
• Complete preventive maintenance and closeouts with required information.
• Follow up with field employees and managers on missing information and discrepancies.
• Monitor tickets and deadlines to help the team meet commitments.

Skills

Microsoft Excel

Data entry

Ticket management

Prioritization

Communication

Education

High school diploma or equivalent

Tools

Gentrac

OneLink

Customer portals

Job description

Infinity Communications seeks an Operations Coordinator in Durham, NC to support telecom field operations. You will train on-site, manage tickets and trackers, and communicate status across offices and field teams.

After training, there may be remote work options based on performance and business needs, with a schedule aligned to California business hours. The role emphasizes accuracy, timeliness, and cross-team collaboration.