Remote Telecom Field Ops Manager — Client-Facing

Infinity Quest UK; United States; Remote; USD 120,482 - 160,642; Full time

Job summary

Infinity Quest UK is seeking an experienced Operations Manager for telecom field services with a strong focus on customer engagement and operational excellence. Remote-based with UK offices in Milton Keynes and Manchester; role requires overseeing HSE and quality standards through the Health and Safety Manager.

You will manage three Project Managers, drive cross-project efficiency, and ensure timely invoicing and cost control while maintaining regulatory compliance and high customer satisfaction.

Qualifications

• Bachelor’s degree in Telecommunications, Engineering, Business Administration, or related field.
• Minimum 8+ years of experience in telecom operations, with at least 3 years in a managerial role.
• Proven experience in project management and financial oversight.
• Strong leadership, communication, and stakeholder management skills.
• Knowledge of WIP accounting and ERP systems.
• Familiarity with UK regulations and cultural norms in field services.
• Certifications such as PMP, ITIL, or telecom-specific credentials are highly desirable.

Responsibilities

• Act as the primary point of contact for clients, ensuring clear communication and alignment on project goals.
• Manage escalations promptly and maintain strong customer relationships by delivering on SLAs and providing timely updates.
• Oversee daily field operations, ensuring compliance with telecom standards, safety regulations, and quality benchmarks.
• Drive process optimization and implement strategies to improve efficiency and reduce downtime.
• Supervise and mentor three Project Managers, ensuring projects meet timelines, budgets, and quality standards.
• Coordinate across engineering, logistics, and finance teams to resolve operational challenges and maintain delivery performance.
• Monitor WIP for all ongoing projects, ensuring accurate progress reporting and timely invoicing.
• Apply WIP accounting principles for proper cost and revenue allocation.
• Identify and mitigate risks that could impact timelines or profitability.
• Track all revenue streams and associated costs for field services projects.
• Develop and monitor operational budgets, optimize resource allocation, and implement cost-control measures.
• Prepare detailed financial reports for senior management and stakeholders.
• Safeguard cross-project efficiency by harmonizing workflows and processes across multiple projects.
• Optimize workforce allocation by monitoring resource availability and redistributing employees to balance workloads and maximise productivity.
• Conduct capacity planning based on project pipelines and adjust assignments to maintain operational agility.
• Implement collaboration frameworks and tools to reduce silos and improve overall delivery performance.
• Ensure adherence to local UK regulations, health and safety standards, and employment laws.
• Demonstrate cultural awareness and sensitivity to practices common among field service teams, fostering a respectful and inclusive work environment.
• Oversee the Health and Safety Manager responsible for HSE compliance and quality assurance in field services.
• Ensure robust safety programs, risk assessments, and quality control measures are implemented and maintained.
• Drive continuous improvement in health, safety, and environmental performance across all projects.
• Train and mentor staff to enhance technical skills and operational performance.
• Drive continuous improvement initiatives and adoption of new technologies to stay competitive in the telecom sector.

Skills

Leadership

Stakeholder management

Communication

Strategic planning

Project coordination

Education

Bachelor’s degree in Telecommunications, Engineering or related

Tools

ERP systems

WIP accounting

Job description

Infinity Quest UK is seeking an experienced Operations Manager for telecom field services with a strong focus on customer engagement and operational excellence. Remote-based with UK offices in Milton Keynes and Manchester; role requires overseeing HSE and quality standards through the Health and Safety Manager.

You will manage three Project Managers, drive cross-project efficiency, and ensure timely invoicing and cost control while maintaining regulatory compliance and high customer satisfaction.