OPERATIONS COORDINATOR

Infinity-Communications; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Infinity Communications seeks an Operations Coordinator in Durham, NC to support telecom field operations. You will train on-site, manage tickets and trackers, and communicate status across offices and field teams.

After training, there may be remote work options based on performance and business needs, with a schedule aligned to California business hours. The role emphasizes accuracy, timeliness, and cross-team collaboration.

Qualifications

• High school diploma or equivalent and experience in operations coordination or similar work.
• Strong Excel skills and attention to detail across multiple systems.
• Ability to manage priorities, meet deadlines, and communicate clearly with teams.

Responsibilities

• Enter new assignments and completed field work into trackers and update job details.
• Update systems with milestones and ticket status and ensure accuracy.
• Complete preventive maintenance and closeouts with required information.
• Follow up with field employees and managers on missing information and discrepancies.
• Monitor tickets and deadlines to help the team meet commitments.

Skills

Microsoft Excel

Data entry

Ticket management

Prioritization

Communication

Education

High school diploma or equivalent

Tools

Gentrac

OneLink

Customer portals

Job description

OPERATIONS COORDINATOR

Telecom Field Operations | Durham, NC | Full Time | California Support

Department: Operations
Reports To: Assigned Operations Manager
Work Location: Durham, North Carolina; several months of on-site training, with possible remote work afterward subject to approval
Schedule: After training, 10:00 a.m. to 7:00 p.m. ET (7:00 a.m. to 4:00 p.m. PT), Monday through Friday
On Call: After training, a five-day rotation about every four to five weeks, 7:00 p.m. to 10:00 a.m. ET (4:00 p.m. to 7:00 a.m. PT)

The Opportunity

Infinity Communications supports telecommunications networks through generator service, field maintenance, and emergency response. We are hiring an Operations Coordinator in Durham to support our California field teams. You will train on site in Durham for several months. Remote work may be considered after training based on performance and business needs. The regular schedule will align with California business hours.

What You Will Do

• Enter new assignments and completed field work into trackers, keeping job and asset information current.
• Update Gentrac, OneLink, customer portals, and other systems with accurate job details, milestones, and ticket status.
• Complete preventative maintenance and customer ticket closeouts, checking for required information and documents.
• Follow up with California field employees and managers on missing information, discrepancies, and incomplete closeouts.
• Monitor open tickets and deadlines, raise delays early, and help the team meet customer commitments.
• Share clear status updates with California Operations managers, field teams, project teams, and other departments.
• After training, join the rotating five-day on-call assignment to stay in contact with field crews and serve as a contact for deployments.

What We Are Looking For

• High school diploma or equivalent and experience in operations coordination, project administration, ticket management, data entry, or similar work.
• Strong Microsoft Excel skills, attention to detail, and accuracy across multiple systems.
• Ability to manage priorities, follow procedures, meet deadlines, and communicate clearly with field and office teams.
• Availability for the 10:00 a.m. to 7:00 p.m. ET schedule and rotating overnight on-call coverage; related field operations experience is preferred.

What Success Looks Like

• Tickets, trackers, and customer systems show accurate, current work status and supporting information.
• Closeouts are completed on time, with missing documentation followed through to resolution.
• California Operations leaders and field teams receive timely updates and know that open items are tracked and escalated.

Infinity Communications is an equal opportunity employer. Reasonable accommodations are available for qualified applicants and employees.