Telecom Field Operations Supervisor

ITG Communications, LLC; Youngsville (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

ITG Communications, LLC is seeking an Operations Supervisor to lead a team of field technicians in our North Carolina fulfilment operations. You will schedule, coach, and monitor performance to ensure on-time delivery and exceptional customer satisfaction.

Responsibilities include quality checks, vehicle maintenance, safety compliance, and ongoing training coordination with our Training Instructor. You will play a key role in achieving KPIs and improving service efficiency.

Qualifications

• Associate's degree or equivalent in a technical field required.
• 1 year supervisory experience preferred; 3–5 years as a technician in telecom/broadband.
• Technical certifications relevant to telecom and broadband operations.

Responsibilities

• Lead and manage a team of up to 15 field technicians in fulfilment operations.
• Conduct quality checks and site observations to meet client standards.
• Perform truck inspections and ensure maintenance of vehicles and tools.
• Resolve customer escalations to improve satisfaction.
• Implement safety protocols and ensure team compliance.
• Provide ongoing training and coordinate with Training Instructor.
• Participate in performance evaluations and disciplinary actions.
• Collaborate with managers to hit KPIs and improve efficiency.
• Coordinate with QA for targeted improvements in standards and training.

Skills

Team leadership

Field operations

Technical troubleshooting

Customer service

Workforce management

Safety compliance

Training and development

Scheduling

Performance evaluation

Education

Associate's degree in a technical field

Technical certifications relevant to telecom

Tools

Telecom field equipment

Job description

ITG Communications, LLC is seeking an Operations Supervisor to lead a team of field technicians in our North Carolina fulfilment operations. You will schedule, coach, and monitor performance to ensure on-time delivery and exceptional customer satisfaction.

Responsibilities include quality checks, vehicle maintenance, safety compliance, and ongoing training coordination with our Training Instructor. You will play a key role in achieving KPIs and improving service efficiency.