IT Support Lead — Remote & Onsite Tech Champion

Infinity Global, Inc.; Danville (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Infinity Global, Inc. is seeking an IT Technical Support Lead to provide responsive, hands-on technology support to employees and operations in Danville, VA, Greensboro, NC, and remote locations.

The role emphasizes timely incident response and effective service-request management. You will act as the primary IT operations contact for the corporate office and main distribution center, overseeing end-user support, ticket handling, and issue resolution across multiple sites with a focus on

Responsibilities

• Serve as a first point of contact for technology incidents, questions, and service requests from onsite and remote employees.
• Monitor the service desk queue; accurately record, categorize, prioritize, update, and close tickets in accordance with service expectations.
• Troubleshoot and resolve hardware, software, account, access, printing, connectivity, and peripheral issues using in-person and remote-support tools.
• Maintain ownership and communicate clearly with users until an issue is resolved, a workaround is established,

Job description

Infinity Global, Inc. is seeking an IT Technical Support Lead to provide responsive, hands-on technology support to employees and operations in Danville, VA, Greensboro, NC, and remote locations.

The role emphasizes timely incident response and effective service-request management. You will act as the primary IT operations contact for the corporate office and main distribution center, overseeing end-user support, ticket handling, and issue resolution across multiple sites with a focus on