Remote Customer Support Specialist - Tech & Training

Jobgether SRL; United States; Remote; USD 52,000 - 74,000; Full time

Benefits offered by this job

Fully remote

Medical insurance

401(k) plan

Paid time off

Job summary

Infinity is seeking a Customer Support Specialist to serve a portfolio of 20–40 clients across the United States and Canada. You will handle support requests via phone, chat, and email, troubleshoot technical issues, and guide users through a highly customizable software platform.

This full-time, fully remote role emphasizes collaboration with Developers and Business Analysts, continuous learning, and process improvements, while maintaining excellent communication and client satisfaction.

Qualifications

• Minimum 2 years in technical customer support in a fast-paced environment.
• Strong service-oriented and solution-focused approach; independent problem solver.
• Experience with chat, phone, and email support.
• Ability to learn new technologies and product functionality.

Responsibilities

• Handle support requests across phone, chat, and email.
• Troubleshoot a wide range of technical issues for clients.
• Collaborate with Developers and Business Analysts on complex issues.
• Provide product training and knowledge sharing to customers.
• Assist with knowledge base updates and process improvements.

Skills

Technical support

Microsoft Office

Remote access tools

Communication skills

Analytical thinking

Tools

Databases

Job description

Infinity is seeking a Customer Support Specialist to serve a portfolio of 20–40 clients across the United States and Canada. You will handle support requests via phone, chat, and email, troubleshoot technical issues, and guide users through a highly customizable software platform.

This full-time, fully remote role emphasizes collaboration with Developers and Business Analysts, continuous learning, and process improvements, while maintaining excellent communication and client satisfaction.