Operations Coordinator: Driver & Dispatch Liaison

WEL WAREHOUSING INC; De Pere (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

WEL Companies is seeking an Operations Support Representative in De Pere, WI to bridge communications between drivers and dispatchers and address customer inquiries. The role emphasizes timely guidance, issue resolution, and data-driven fleet performance analysis.

Ideal candidates have a high school diploma with 5+ years in transportation operations, AS400 and Microsoft Office proficiency, and strong communication and teamwork skills to maintain high service levels.

Qualifications

• Excellent oral and written communication skills required.
• Ability to work in a team environment and coordinate with multiple departments.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Provide direction to drivers to ensure excellent customer service.
• Monitor and track driver performance to ensure on-time delivery and safe driving practices.
• Communicate dispatch information and assist drivers with issues during trips.
• Identify and resolve operational issues to minimize disruptions and maintain service quality.
• Analyze data and reports to monitor fleet performance and fuel efficiency.
• Collaborate with dispatchers to coordinate driver assignments and delivery schedules.
• Serve as primary point of contact for customer inquiries after hours.

Skills

Communication

Teamwork

Attention to detail

AS400 experience

Microsoft Office

Education

High School Diploma or equivalent

Associate degree in Logistics/Business or related field

Tools

AS400

Microsoft Office

Job description

WEL Companies is seeking an Operations Support Representative in De Pere, WI to bridge communications between drivers and dispatchers and address customer inquiries. The role emphasizes timely guidance, issue resolution, and data-driven fleet performance analysis.

Ideal candidates have a high school diploma with 5+ years in transportation operations, AS400 and Microsoft Office proficiency, and strong communication and teamwork skills to maintain high service levels.