Driver Support Coordinator - De Pere, WI

WEL WAREHOUSING INC; De Pere (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

WEL Warehousing Inc. is seeking a Driver Support Coordinator to provide tactical support for Driver Managers, maintaining driver boards, updating dispatch data, and ensuring accurate, timely fleet operations.

You'll coordinate communications between drivers and support departments, run check calls, assist with reports and compliance tracking, and keep documentation current to enable DM/FM’s to focus on driver performance and service delivery.

Qualifications

• High School Diploma or equivalent; required.
• 1+ year of administrative, dispatch, or operations support experience.
• Experience in a trucking/logistics environment is a plus.
• Knowledge of DOT regulations and hours of service/logging requirements.
• Proficiency with Microsoft Office Suite and Windows; AS400 a plus.

Responsibilities

• Monitor and track fleet movement to ensure on-time performance.
• Conduct VTC reviews and audits for compliance and accuracy.
• Execute dispatch functions including assignment and movement coordination.
• Provide drivers with routing assistance and turn-by-turn directions as needed.
• Maintain and update the Situation Board for real-time visibility.
• Process and reconcile checks and manage compliance-related tasks.
• Coordinate preventive maintenance schedules to minimize disruption.
• Code trucks for service events and inspections; ensure documentation accuracy.

Skills

Administrative support

Dispatch workflow

DOT regulations

Detail-oriented

Multitasking

Communication

Education

High School Diploma or equivalent

Tools

AS400

Microsoft Office

Windows

Job description

POSITION SUMMARYThe Driver Support Coordinator provides tactical support such as tracking, check calls, and additional communication support to the Driver Manager to ensure timely, accurate, and efficient fleet operations. This role focuses on maintaining driver boards, updating dispatch data, managing communication between drivers and support departments, and assisting with reports and compliance tracking. The position plays a key role in ensuring that all systems and documentation remain accurate and current, enabling DM/FM’s to focus on driver performance, problem-solving, and service delivery.ESSENTIAL FUNCTIONSMonitor and track fleet movement to ensure on-time performance; proactively communicate late plan deviations to Driver Managers.Conduct VTC reviews and perform routine VTC audits to ensure compliance and accuracy.Execute loaded and empty (MT) dispatch functions, including assignment and movement coordination.Provide drivers with turn-by-turn directions and routing assistance as needed.Maintain and update the Situation Board to ensure accurate, real-time operational visibility.Process and reconcile EFS checks in accordance with company procedures.Manage compliance-related tasks including vehicle registrations, IFTA renewals, random selections, and Luma eNuggets training tracking.Coordinate and route preventive maintenance (PM) schedules to minimize operational disruption.Code trucks appropriately for service events and maintenance routing.Code and route trucks for through-shop inspections and service needs.Monitor and enforce fuel compliance standards and reporting.Track and manage NN Days to support operational performance metrics.Maintain and update LTL scorecard performance metrics.Conduct and document check calls to ensure shipment visibility and service compliance.Reasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.SKILLS & ABILITIESEducation:High School Diploma or equivalent; requiredExperience:1+ year of administrative, dispatch, or operations support experience; preferredExperience in a trucking or logistics environment; a plusComputer Skills:Knowledge of Microsoft Office Suite and Windows, preferredAbility to learn and use proprietary software.AS400 experience; a plusEssential Skills:Ability to tolerate high stress situations in a fast-paced environment.Proactive, team orientated mindset with high level of self-accountability.Strong attention to details and record keeping.Able to work professionally with diverse group of people internally and externally.Ability to multitask, make quick decisions and manage time efficiently.Must be knowledgeable on DOT regulations and hours of service/logging requirements.PHYSICAL DEMANDSN (Not Applicable)Activity is not applicable to this position.O (Occasionally)Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)F (Frequently)Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)C (Constantly)Position requires this activity more than 66% of the time (5.5+ hrs./day)Physical DemandsLift/CarryPush/PullStandF10 lbs. or lessF12 lbs. or lessFWalkF11-20 lbs.O13-25 lbs.OSitC21-50 lbs.O26-40 lbs.OManually ManipulateC51-100 lbs.N41-100 lbs.NReach OutwardFOver 100 lbs.NReach Above ShoulderFClimbNCrawlNSquat or KneelOBendOOther Physical Requirements•Vision (Near, Distance, Color, Peripheral, Depth)•Sense of Sound - normalWORK ENVIRONMENTAn office environment in a controlled atmosphere buildingWEL Companies has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.WEL Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.