Operations Support - De Pere, WI

WEL WAREHOUSING INC; De Pere (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

WEL Companies is seeking an Operations Support Representative in De Pere, WI to bridge communications between drivers and dispatchers and address customer inquiries. The role emphasizes timely guidance, issue resolution, and data-driven fleet performance analysis.

Ideal candidates have a high school diploma with 5+ years in transportation operations, AS400 and Microsoft Office proficiency, and strong communication and teamwork skills to maintain high service levels.

Qualifications

• Excellent oral and written communication skills required.
• Ability to work in a team environment and coordinate with multiple departments.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Provide direction to drivers to ensure excellent customer service.
• Monitor and track driver performance to ensure on-time delivery and safe driving practices.
• Communicate dispatch information and assist drivers with issues during trips.
• Identify and resolve operational issues to minimize disruptions and maintain service quality.
• Analyze data and reports to monitor fleet performance and fuel efficiency.
• Collaborate with dispatchers to coordinate driver assignments and delivery schedules.
• Serve as primary point of contact for customer inquiries after hours.

Skills

Communication

Teamwork

Attention to detail

AS400 experience

Microsoft Office

Education

High School Diploma or equivalent

Associate degree in Logistics/Business or related field

Tools

AS400

Microsoft Office

Job description

POSITION SUMMARYAs an Operations Support Representative at WEL Companies, you’ll serve as a crucial link between various departments and external stakeholders to ensure the smooth execution of transportation operations. Your primary focus will be on facilitating communication between drivers and dispatchers and resolving customer inquiries. Your ability to communicate effectively with drivers, customers, and other team members will be essential in ensuring smooth operations and customer satisfaction.ESSENTIAL FUNCTIONSProvide direction to drivers to ensure excellent customer service.Monitor and track driver performance to ensure on-time delivery and safe driving practices.Communicate with driver to provide dispatch information, support, guidance, and address any issues that may arise during their trips.Proactively identify and resolve operational issues, such as delays and mechanical malfunctions to minimize disruptions and maintain service quality.Analyze data and reports to ensure FDA food safety, fuel efficiency, and overall fleet performance.Collaborate closely with dispatchers to coordinator driver assignments, track shipments, and update delivery schedules as needed to meet customer demands and operational targets.Serve as the primary point of contact for customer inquiries afterhours, providing timely and accurate responses to address concerns, resolve issues, and maintain high levels of customer satisfaction.Other duties as assigned.Reasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.SKILLS & ABILITIESEducation:High School Diploma or equivalent; requiredAssociate degree (Logistics, Business Management, or relatable field); preferredExperience:5 plus years of experience in the transportation industry.AS400 experience; a plusComputer Skills:Knowledge of Microsoft Office software products and Windows.Ability to learn and use proprietary software.Advanced keyboarding skills.Essential Skills:Excellent oral and verbal communication skills.Experience working in a team environment.Strong attention to detail.PHYSICAL DEMANDSN (Not Applicable)Activity is not applicable to this position.O (Occasionally)Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)F (Frequently)Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)C (Constantly)Position requires this activity more than 66% of the time (5.5+ hrs./day)Physical DemandsLift/CarryPush/PullStandF10 lbs. or lessF12 lbs. or lessFWalkF11-20 lbs.O13-25 lbs.OSitC21-50 lbs.O26-40 lbs.OManually ManipulateC51-100 lbs.N41-100 lbs.NReach OutwardFOver 100 lbs.NReach Above ShoulderFClimbNCrawlNSquat or KneelOBendOOther Physical Requirements•Vision (Near, Distance, Color, Peripheral, Depth)•Sense of Sound - normalWORK ENVIRONMENTAn office environment in a controlled atmosphere buildingWEL Companies has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. WEL Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.