Operations Support - De Pere, WI

WEL Companies; De Pere (WI); On-site; USD 32,000 - 36,000; Full time

Job summary

WEL Companies in De Pere, WI is seeking an Operations Support Representative to act as a crucial link between drivers, dispatchers, and customers, ensuring smooth transportation operations and timely communication.

The role requires a High School Diploma or equivalent (associate degree preferred) and 5+ years in transportation, with AS400 experience and strong MS Office skills. This position is based in an office environment and supports afterhours customer contact.

Qualifications

• High School Diploma or equivalent; required
• Associate degree (Logistics, Business Management, or relatable field); preferred
• 5+ years of experience in the transportation industry
• AS400 experience; a plus
• Knowledge of Microsoft Office software products and Windows
• Ability to learn and use proprietary software
• Advanced keyboarding skills
• Excellent oral and verbal communication skills
• Experience working in a team environment
• Strong attention to detail

Responsibilities

• Provide direction to drivers to ensure excellent customer service.
• Monitor and track driver performance to ensure on-time delivery and safe driving practices.
• Communicate with drivers to provide dispatch information, support, guidance, and address issues.
• Identify and resolve operational issues to minimize disruptions and maintain service quality.
• Analyze data and reports to ensure FDA food safety, fuel efficiency, and fleet performance.
• Collaborate with dispatchers to coordinate driver assignments and update delivery schedules.
• Serve as the primary contact for customer inquiries afterhours and maintain customer satisfaction.
• Other duties as assigned.

Skills

Excellent oral and verbalcommunication

Teamwork

Attention to detail

Proprietary software knowledge

Keyboarding skills

Microsoft Office

Windows proficiency

Education

High School Diploma or equivalent

Associate degree (Logistics, Business Management, or relatable field)

Tools

AS400 experience

Microsoft Office

Windows

Job description

Job Details
Job Location: Corporate - De Pere, WI 54115
Position Type: Full Time
Education Level: High School
Salary Range: $23.00 - $26.00 Hourly
Travel Percentage: None
Job Shift: 1st Shift
Job Category: Operations

POSITION SUMMARY

As an Operations Support Representative at WEL Companies, you’ll serve as a crucial link between various departments and external stakeholders to ensure the smooth execution of transportation operations. Your primary focus will be on facilitating communication between drivers and dispatchers and resolving customer inquiries. Your ability to communicate effectively with drivers, customers, and other team members will be essential in ensuring smooth operations and customer satisfaction.

ESSENTIAL FUNCTIONS

• Provide direction to drivers to ensure excellent customer service.
• Monitor and track driver performance to ensure on-time delivery and safe driving practices.
• Communicate with driver to provide dispatch information, support, guidance, and address any issues that may arise during their trips.
• Proactively identify and resolve operational issues, such as delays and mechanical malfunctions to minimize disruptions and maintain service quality.
• Analyze data and reports to ensure FDA food safety, fuel efficiency, and overall fleet performance.
• Collaborate closely with dispatchers to coordinator driver assignments, track shipments, and update delivery schedules as needed to meet customer demands and operational targets.
• Serve as the primary point of contact for customer inquiries afterhours, providing timely and accurate responses to address concerns, resolve issues, and maintain high levels of customer satisfaction.
• Other duties as assigned.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

QualificationsSKILLS & ABILITIES

Education:

• High School Diploma or equivalent; required
• Associate degree (Logistics, Business Management, or relatable field); preferred

Experience:

• 5 plus years of experience in the transportation industry.
• AS400 experience; a plus

Computer Skills:

• Knowledge of Microsoft Office software products and Windows.
• Ability to learn and use proprietary software.
• Advanced keyboarding skills.

Essential Skills:

• Excellent oral and verbal communication skills.
• Experience working in a team environment.
• Strong attention to detail.

PHYSICAL DEMANDS

N (Not Applicable)

O (Occasionally)

F (Frequently)

C (Constantly)

Physical Demands

Lift/Carry

Push/Pull

Stand

F 10 lbs. or less

F 12 lbs. or less

F

Walk

F 11-20 lbs.

O 13-25 lbs.

O

Sit

C 21-50 lbs.

O 26-40 lbs.

O

Manually Manipulate

C 51-100 lbs.

N 41-100 lbs.

N

Reach Outward

F Over 100 lbs.

N

Reach Above Shoulder

F

Climb

N

Crawl

N

Squat or Kneel

O

Bend

O

Other Physical Requirements

Vision (Near, Distance, Color, Peripheral, Depth)

Sense of Sound - normal

WORK ENVIRONMENT

An office environment in a controlled atmosphere building

WEL Companies has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. WEL Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.