Operations Coordinator

Aditi Consulting; California (MO); On-site; USD 48,216 - 52,348; Part time

Job summary

A leading consulting firm in California is seeking an Entry Level position focused on customer support and operations. Candidates should have at least 2 years of relevant experience and strong communication skills. Responsibilities include responding to user inquiries, leading issue resolution, and improving user experiences. This is a contract role in the IT Services and IT Consulting industry, with a pay range of $35-$38 per hour.

Qualifications

• Minimum 2 years in operations, customer support, or technical support.
• Excellent written and verbal communication.
• Experience navigating complex situations.

Responsibilities

• Respond to user inquiries with empathy and accuracy.
• Lead issue resolution across teams.
• Optimize team workflows and user experience.

Skills

Customer support experience

Communication skills

Complex issue resolution

Job description

This range is provided by Aditi Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$35.00/hr – $38.00/hr

Responsibilities

• Respond to user inquiries with high quality, speed, empathy and accuracy ensuring a positive experience for our users
• Communicate and collaborate cross-functionally to lead issue resolution across teams, troubleshooting quickly and effectively to drive timely resolution
• Develop a deep understanding of the support experience for users, resolving inbound product/policy questions and issues, and providing expert guidance to internal stakeholders
• Investigate escalations from internal stakeholders and lead them to resolution
• Make informed recommendations to improve user experience with Company’s products, supporting workflows, and address areas for product support optimizations
• Identify trends, develop solutions and implement new processes to optimize team workflows, streamline operations and enhance user experience
• Proactively investigate, troubleshoot, and resolve sensitive escalations
• Develop strong cross‑functional partnerships with policy, legal, engineering, data science, product management and other operational teams at Facebook to implement optimal solutions

Top 3 Must‑Have Skills

• At least two years of experience in operations, customer support, technical support, or account and partner management. Experience working globally is preferred.
• Excellent written and verbal communication skills. Demonstrated success within a customer service role.
• Skilled at resolving complex issues, ambiguous situations, and a proven ability to deliver timely and effective solutions.

Minimum Qualifications

• 2+ years of experience in operations, customer support, technical support, or account/partner management
• Expertise in issue resolution: skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions.
• Adept at navigating complex and ambiguous situations
• Excellent written and verbal communication skills
• Strong attention to detail
• Proactiveness, adaptability, learning mindset
• Fluency in English in a business environment

Job Details

Seniority level: Entry level. Employment type: Contract. Job function: Management and Manufacturing. Industries: IT Services and IT Consulting.