Operations Coordinator

Aditi Consulting

Tampa (FL)

On-site

USD 61,992 - 68,880

Part time

14 days+

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Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan participation

Paid time off

Commuter benefits

Life and disability insurance

Job summary

A consulting firm is seeking a Partner Operations Manager to oversee operational tasks within their Partnerships programs. Ideal candidates will have over 7 years of experience in operations or strategic partnerships, with strong skills in data analysis and consultative sales. This role includes managing partner communications and ensuring seamless experiences on the platform. The position offers competitive pay in Tampa, Florida and a collaborative work environment.

Qualifications

7+ years of experience in operations, consulting, or strategic partnerships.
Experience storytelling through data for varied audiences.
Advanced Excel skills for analyzing datasets and delivering insights.

Responsibilities

Manage tactical execution tasks for Partnerships programs.
Resolve support tickets and escalations from partners.
Analyze data insights to guide strategy for business messaging.

Skills

Operations Management

Data Analysis

Client Service

Consultative Sales

Cross-functional Collaboration

Tools

Salesforce.com

Excel

SQL

Job description

Base pay range

$45.00/hr - $50.00/hr

Payrate: $45.00 - $50.00/hr

Summary: Monetization Partnerships team is looking for a strategic and operationally-strong Partner Operations Manager with focus on Company. The person will work with key partners, support a data and analytics function, and help set the strategy for the Business Messaging team and partner management in the region. The Partner Operations Manager works to ensure a seamless experience for partners on our platform through deep product expertise and business analytics. Success in this position requires strong consultative sales and analytical skills, a focus on client service, excel at working with internal cross-functional partners, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.

Responsibilities

Manage tactical execution tasks of Company's Partnerships programs, including partner onboarding, MDF, partner payouts for various incentives and Opportunity Management on Salesforce.com
Manage support tickets and escalations from partners, and ensure issues are resolved in a timely and efficient manner
Assist in organizing and streamlining regular communications to partners, including surveys, marketing announcements, product updates, and pilot/research requests.
Work with Engineering and Product teams to resolve and troubleshoot technical issues for partners when they arise
Be the go-to person for partners for any operational and sales related issues.
Analyze data and insights to guide strategy, implementation and drive incremental usage of business messaging solutions.
Serve as an internal expert in connecting teams to products, solutions engineering and operational solutions to guide partners and prospects to overcome technical and business challenges.
Identify operational opportunities and help improve or innovate new processes to drive strategic growth and improve performance of Company partners.
Proactively analyze and communicate metrics and vertical trends as they relate to business messaging.
Work with program, deal desk and cross functional teams to develop right effective incentives and investments for strategic partners

Qualifications

7+ years experience in operations, consulting, strategic partnerships, account, customer success or pre-sales roles.
Experience storytelling through data, and communicating those insights to varied audiences and senior management internally and externally.
Quantitative thinker with advanced Excel skills, experience with analyzing datasets and delivering actionable insights.
Ability to manage complex work streams while maintaining strict attention to details.
Passionate about problem-solving, going deep into an issue, and explaining the 'why' and not just the 'what' of a trend
Willingness to get scrappy, and unafraid of dealing with 'dirty data'
A self-starter with a track record of taking initiative
Experience working cross-functionally, and prioritizing projects and responsibilities on behalf of multiple stakeholders.
Proven track record of delivering on quota and obtaining positive reviews

Preferred Qualifications

Experience in channel sales organizations with enterprise SaaS businesses.
Cloud Infrastructure knowledge, example: VM load balancing, core optimization, database management.
A preferred knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS a plus.

Pay Transparency

The typical base pay for this role across the U.S. is: $45.00 - $50.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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