Operations Coordinator

Talentify; New York (NY); Remote; USD 34,000 - 48,000; Part time

Job summary

INSPYR Solutions is seeking an Operational Support Expert for the Premier Partner Experience team. This contract role is remote with an 8-month term, delivering high-touch partner support and reducing operational issues across products and platforms.

The ideal candidate is self-motivated, organized, comfortable with ambiguity, and able to collaborate across cross-functional teams while accommodating global partner needs and varying schedules.

Qualifications

• 2+ years of experience in operations, customer support, technical support, or account/partner management.
• Experience using Excel and/or basic data & insights tools.
• Adept at navigating complex and ambiguous situations.
• Excellent written and verbal communication skills.
• Strong attention to detail and proactive mindset.
• Fluency in English in a business environment.
• Ability to accommodate meetings outside traditional hours for cross-regional collaboration.

Responsibilities

• Provide partners with a high touch and effective support experience as the primary Operations point of contact.
• Respond to inbound partner inquiries about product features, bugs, etc.
• Troubleshoot complex issues and translate pain points to resolve them.
• Spot trends in partner issues and communicate feedback to cross-functional teams.
• Operationalize processes to improve partner experience.
• Improve support workflows around issue resolution and product insights.
• Develop product and issue specialization to improve the quality of support.
• Help build and maintain a central knowledge base.
• Train new employees on current workflows, standard processes, and internal tools.

Skills

Excel

Data insights

English fluency

Communication skills

Attention to detail

Problem solving

Adaptability

Remote collaboration

Work authorization

Tools

APIs

Job description

Title: Operations Coordinator
Location: Remote
Compensation: $25-35/hr
Contract: 8 Months
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Summary

The Premier Partner Experience team is seeking a customer-focused and motivated individual to join as an Operational Support Expert. In this contract role, the successful candidate will have the opportunity to make a meaningful impact by directly supporting partners and creating delightful partner experiences. Operational Support Experts play a key role in minimizing operational issues with our partner programs and related products, ensuring seamless interactions between our partners and our platforms. To be considered for this role, candidates will be self-motivated, organised, and excited about getting into the weeds with operational issues. They are also comfortable dealing with ambiguity, and demonstrate the flexibility to adapt to frequent changes in a fast-paced environment. This role is work from home opportunity.

RESPONSIBILITIES

Up to 80% of the time

Provide our partners with a delightful, high touch and effective support experience, and act as the primary Operations point of contact

Respond to inbound partner inquiries about product features, bugs, etc.

Troubleshoot complex issues and translate pain points to effectively resolve issues

Spot trends in partner issues and communicate feedback to cross-functional teams

Operationalize processes to improve partner experience

Up to 20% of the time

Improve our support workflows around issue resolution and product insights

Develop product and issue specialization to improve the quality of support

Help build and maintain a central knowledge base

Train new employees on current workflows, standard processes, and internal tool

Qualifications

MINIMUM QUALIFICATIONS

2+ years of experience in operations, customer support, technical support, or account/partner management Expertise in issue resolution: Skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions.

Experience using Excel and/or basic data & insights tools

Adept at navigating complex and ambiguous situations

Excellent written and verbal communication skills

Strong attention to detail

Proactiveness, adaptability, learning mindset

Fluency in English in a business environment

As part of a global team, candidates may occasionally need to accommodate meetings outside of the traditional working hours to drive cross-regional collaboration.

In such cases, the worker will be able to adjust their schedule to start earlier/later in order to maintain the standard 8 hours of work daily.

PREFERRED QUALIFICATIONS

Experience in the media industry, support or operations

Experience with APIs

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.