Operations Consultant — Process Improvement & Training Lead

Bank of America; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Bank of America in Tampa, FL is seeking a detail-oriented professional to resolve complex problems and drive the design, development, and implementation of products and services across a single site/business unit.

The role emphasizes clear communication, collaboration with leaders and teams, and the ability to translate complex concepts into actionable plans. A minimum of 1 year of professional experience is expected, with strong MS Office skills and problem-solving abilities.

Qualifications

• 1 year of professional experience.
• Ability to articulate complex ideas clearly and concisely in various formats.
• Excellent written and verbal communication; proficient in training content/internal communications development.
• Strong proficiency in MS Office and familiarity with content management systems.
• Strong presentation skills and ability to engage across leadership levels.

Responsibilities

• Drive continuous improvement by contributing to employee confidence, engagement, and speed to proficiency.
• Develop and refine employee communications (e.g., awareness messages, incident reports, system events, monthly briefs).
• Facilitate development, presentations, and train-the-trainer activities.
• Edit and revise Employee Readiness team content to align with Brand Voice and Readiness standards.
• Provide subject matter expertise across multiple NS&S segments.
• Maintain and improve Front Line Use (FLU) resources, including procedure content validation and internal website content.
• Manage and resolve complex problems and execute solutions for business units.
• Participate in the design, development, and implementation of complex products, systems, and services.

Skills

Customer focus

Problem solving

Risk management

Adaptability

Attention to detail

Collaboration

Critical thinking

Issue management

Analytical thinking

Decision making

Oral communications

Presentation skills

Education

High School Diploma or equivalent

Tools

MS Office

Content Management Systems

Job description

Bank of America in Tampa, FL is seeking a detail-oriented professional to resolve complex problems and drive the design, development, and implementation of products and services across a single site/business unit.

The role emphasizes clear communication, collaboration with leaders and teams, and the ability to translate complex concepts into actionable plans. A minimum of 1 year of professional experience is expected, with strong MS Office skills and problem-solving abilities.