Operations Consultant — Change & Readiness

Bank of America; Scranton (Lackawanna County); On-site; USD 55,000 - 85,000; Full time

Job summary

Bank of America is seeking a detail‑oriented professional for the National Service and Solutions Employee Readiness team in the United States. The role focuses on resolving complex issues, designing and implementing training programs, and improving communications across business units.

The position requires strong writing and presentation skills, proficiency with MS Office and CMS, and the ability to work with leaders at various levels.

Qualifications

• 1 year of professional experience.
• Excellent written and verbal communication skills; proficient in training content/internal communications development.
• Strong proficiency in MS Office (Word, PowerPoint, Excel, Outlook) and familiarity with CMS.
• Strong presentation skills to leaders across departments.
• Ability to make sound business decisions under pressure.
• Excellent time management to navigate multiple tasks and deadlines.

Responsibilities

• Drive continuous improvement by contributing to employee confidence, engagement, and speed to proficiency.
• Develop and refine employee communications (awareness messages, incident reports, system events, briefs).
• Facilitate development, presentations, and train-the-trainer activities.
• Edit and revise Employee Readiness content to align with Brand Voice and Readiness standards.
• Provide subject matter expertise across multiple NS&S segments.
• Maintain and improve Front Line Use resources and content validation.
• Manage and resolve complex problems and implement solutions for business units.
• Participate in design, development, and implementation of complex products, systems, and services.

Skills

Communication

Presentation skills

Time management

Negotiation

Teamwork

Analytical thinking

Problem solving

Attention to detail

Decision making

Education

High School Diploma / GED / Secondary School or equivalent

Tools

MS Office

Content Management Systems

Job description

Bank of America is seeking a detail‑oriented professional for the National Service and Solutions Employee Readiness team in the United States. The role focuses on resolving complex issues, designing and implementing training programs, and improving communications across business units.

The position requires strong writing and presentation skills, proficiency with MS Office and CMS, and the ability to work with leaders at various levels.