Operations Strategy & Implementation Consultant

Bank of America; East Providence (RI); On-site; USD 60,000 - 96,000; Full time

Benefits offered by this job

Discretionary incentive

Annual discretionary bonus

Industry-leading benefits

Job summary

Bank of America is hiring for a role supporting the day-to-day resolution of complex problems within a banking operations setting in Rhode Island. The position emphasizes advising on the design, development, and implementation of complex products, systems, and services.

The candidate will lead project activities, act as a technical expert, and guide future-state approaches while aligning with the company’s risk and process improvements. Strong Excel skills and attention to detail are essential.

Qualifications

• Proficient with Microsoft Excel.
• Experience reviewing lease agreements and commercial loan documentation is a plus.

Responsibilities

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in the assigned area, understanding the business unit's operations processes and implications on other groups within the operations function
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide program setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects

Skills

Customer focus

Problem solving

Risk management

Adaptability

Attention to detail

Collaboration

Critical thinking

Issue management

Analytical thinking

Decision making

Oral communications

Presentation skills

Job description

Bank of America is hiring for a role supporting the day-to-day resolution of complex problems within a banking operations setting in Rhode Island. The position emphasizes advising on the design, development, and implementation of complex products, systems, and services.

The candidate will lead project activities, act as a technical expert, and guide future-state approaches while aligning with the company’s risk and process improvements. Strong Excel skills and attention to detail are essential.