Operations Consultant - Employee Readiness & Training

Bank of America; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank of America is seeking an Employee Readiness professional to support NS&S executive leadership and functional areas. You will drive improvements, craft communications, and facilitate training programs across multiple segments.

The role requires 1 year of professional experience, excellent written and verbal communication, and strong MS Office skills. You will collaborate with leaders to design, develop, and implement complex products and services in a fast-paced environment.

Qualifications

• 1 year of professional experience
• Strong ability to articulate complex ideas clearly and concisely in various formats
• Excellent written and verbal communication skills; proficient in training content/internal communications development
• Strong proficiency in MS Office (Word, PowerPoint, Excel, Outlook)
• Strong presentation skills, including the ability to present to various levels of leaders, departments, and teams
• Ability and critical thinking skills to make sound business decisions
• Excellent time management skills to navigate multiple tasks, competing priorities, and deadlines

Responsibilities

• Drive continuous improvement by contributing to employee confidence, engagement, and speed to proficiency
• Develop and refine employee communications (e.g., awareness messages, incident reports, system events, monthly briefs)
• Facilitate development, presentations, and train-the-trainer activities
• Edit and revise Employee Readiness team content to align with Brand Voice and Readiness standards
• Provide subject matter expertise across multiple NS&S segments
• Maintain and improve Front Line Use (FLU) resources, including procedure content validation and internal website content
• Manage and resolve complex problems and execute solutions for business units
• Participate in the design, development, and implementation of complex products, systems, and services

Skills

Customer focus

Problem solving

Risk management

Adaptability

Attention to detail

Collaboration

Critical thinking

Oral communications

Presentation skills

Decision making

Education

High School Diploma / GED / Secondary School or equivalent

Tools

MS Office

Job description

Bank of America is seeking an Employee Readiness professional to support NS&S executive leadership and functional areas. You will drive improvements, craft communications, and facilitate training programs across multiple segments.

The role requires 1 year of professional experience, excellent written and verbal communication, and strong MS Office skills. You will collaborate with leaders to design, develop, and implement complex products and services in a fast-paced environment.