Operations Consultant

Zaxbys; Memphis (TN); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Disability, Critical Illl

Company-Paid Basic Life Insurance

401K with Company Match

Meal discount at company-owned stores

Parental Leave

Child Care Assistance

Education Assistance Program

PTO and holidays

Job summary

Zaxby’s is seeking an Operations Consultant I to drive performance across a 30–50 location portfolio. The role reports to the Field Operations Manager and focuses on executing brand standards, store visits, hub trainings, and building strong relationships with franchisees and above-store management.

The position requires a bachelor’s degree and 2+ years in restaurant operations or related fields, with travel across the region and a commitment to safety and quality standards.

Qualifications

• Bachelor’s degree in Business/Management or related field, OR equivalent combination of education and experience.
• 2+ years of related experience in restaurant operations, finance, business, training and/or leadership.

Responsibilities

• Conduct shoulder-to-shoulder hub trainings with 100% documented follow-up and execute company initiatives.
• Visit every restaurant in the portfolio at least once per quarter; focus on underperforming locations.
• Review performance metrics, scorecards, and root-cause analyses before store visits.
• Ensure brand integrity by following up on inspections; provide coaching as needed.
• Document observations using SMART goals and schedule follow-ups.
• Maintain a rolling 30-day calendar of visits and field activities; send bi-weekly regional scorecard emails.
• Submit all projects and reports by deadlines; archive materials.
• Collaborate with Design, Training, Ops Services, Menu Innovation, Marketing, IT as needed.
• Provide timely feedback to licensees and build trust with franchisees and above-store managers.
• Demonstrate brand values through representation at meetings and events.

Skills

P&L literacy

Business acumen

Microsoft Word

Microsoft Excel

Written communication

Verbal communication

Public speaking

Franchise relationships

Education

Bachelor’s degree in Business/Management

Tools

Microsoft Word

Microsoft Excel

Job description

As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings, and Zalads. We’d love to have you as part of our team!

Benefits Include

• Medical, Dental, and Vision Insurance
• Company-Paid Disability, Critical Illness, and Basic Life Insurance
• 401K with Company Match
• 50% Off Meal Discount at Company-Owned Locations
• Parental Leave
• Child Care Assistance
• Education Assistance Program
• PTO and 9 Company Holidays + 2 Floating Holidays

DEFINITION

The Operations Consultant I is a field role responsible for improving restaurant performance across an assigned portfolio of 30-50 locations. Reporting directly to the Field Operations Manager, the Operations Consultant executes brand standards, conducts store visits and hub trainings, and builds foundational relationships with franchisees and above-store management. This role is focused on consistent execution of core operational responsibilities.

Essential Job Functions

Essential duties may include but are not limited to the following:

• Conduct shoulder-to-shoulder hub trainings with 100% documented follow-up; execute all additional company-wide initiatives as directed by the Field Operations Manager
• Visit each restaurant in the assigned portfolio a minimum of once per quarter, with increased frequency for underperforming locations
• Prepare for every store visit and meeting by reviewing current performance metrics, scorecard data, and root-cause analysis relative to each location
• Protect brand integrity by executing follow-up protocols on Steritech, RER, and food safety inspection failures; deliver appropriate coaching when warranted
• Document store observations accurately and thoroughly using established SMART goal frameworks; schedule and conduct structured follow-up visits
• Maintain a detailed rolling 30-day calendar of all work-related visits and field activities
• Send bi-weekly regional scorecard email with required metrics and written analysis
• Submit all projects, documentation, recaps, and reports by deadlines assigned by the Field Operations Manager; archive all materials on the ZDrive or current records system
• Collaborate with cross-functional departments including Design & Construction, Training, Ops Services, Menu Innovation, Marketing, and IT as needed
• Deliver timely, appropriate feedback to licensees; build foundational trust with franchisees and above-store managers within the region
• Demonstrate brand values and culture through personal representation at meetings and company-related events

KEY COMPETENCIES

• Foundational P&L literacy; ability to read and interpret restaurant-level financial statements
• Business acumen with the ability to communicate performance data to above-store managers and franchisees
• Proficiency in Microsoft Word and Microsoft Excel
• Effective written and verbal communication skills; emerging public speaking ability
• Interpersonal skills to build and maintain working relationships with franchisees and field partners
• Ability to facilitate a foundational understanding of operational procedures to above-store management
• Working knowledge of applicable state and federal workplace health and safety regulations
• Must attain and maintain ServSafe certification

Education And Experience Guidelines

• Education: Bachelor’s degree in Business/Management or related field; OR equivalent combination of education and experience
• Experience: 2+ years of related experience and/or training in restaurant operations, finance, business, training and/or leadership; previous experience in business consultant role and in multi-restaurant setting preferred

PAY RANGE

$75,000 - $90,000

Zaxby's Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.