Operations Consultant

Zaxby's; Atlanta (GA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company 401K Match

Meal Discount

Parental Leave

Child Care Assistance

Education Assistance

PTO and Holidays

Job summary

Zaxby’s Franchising LLC is seeking an Operations Consultant I who will improve restaurant performance across a portfolio of 30–50 locations. You will conduct hub trainings, perform store visits, and coach franchisees to uphold brand standards.

Ideal candidates have a Bachelor’s in Business/Management and at least 2 years in restaurant operations or a related field, with strong analytical, communication, and leadership skills.

Qualifications

• Bachelor’s degree in Business/Management or related field or equivalent combination of education and experience.
• 2+ years of related experience in restaurant operations, finance, business, training and/or leadership.

Responsibilities

• Conduct hub trainings with 100% documented follow-up and implement company-wide initiatives.
• Visit each restaurant in the portfolio at least quarterly, with more frequent visits for underperformers.
• Prepare for store visits by reviewing performance metrics, scorecards, and root-cause analysis.
• Coach franchisees on brand standards and food safety compliance when needed.
• Document observations using SMART goals and schedule follow-up visits.
• Maintain a rolling 30-day calendar of field activities and visits.
• Send bi-weekly regional scorecard email with metrics and analysis.
• Submit all projects and reports by deadlines; archive materials appropriately.
• Collaborate with Design, Training, Ops Services, Menu, Marketing, and IT.
• Provide timely feedback to licensees and build trust with franchisees and managers.
• Represent brand values at meetings and company events.

Skills

P&L literacy

Business acumen

MS Word

MS Excel

Communication skills

Public speaking

Interpersonal skills

Training and leadership

Education

Bachelor’s degree in Business/Management or related field

Tools

MS Word

MS Excel

Job description

As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings, and Zalads. We’d love to have you as part of our team!Benefits IncludeMedical, Dental, and Vision InsuranceCompany-Paid Disability, Critical Illness, and Basic Life Insurance401K with Company Match50% Off Meal Discount at Company-Owned LocationsParental LeaveChild Care AssistanceEducation Assistance ProgramPTO and 9 Company Holidays + 2 Floating HolidaysDEFINITIONThe Operations Consultant I is a field role responsible for improving restaurant performance across an assigned portfolio of 30–50 locations. Reporting directly to the Field Operations Manager, the Operations Consultant executes brand standards, conducts store visits and hub trainings, and builds foundational relationships with franchisees and above-store management. This role is focused on consistent execution of core operational responsibilities.ESSENTIAL JOB FUNCTIONSEssential duties may include but are not limited to the following:Conduct shoulder-to-shoulder hub trainings with 100% documented follow-up; execute all additional company-wide initiatives as directed by the Field Operations ManagerVisit each restaurant in the assigned portfolio a minimum of once per quarter, with increased frequency for underperforming locationsPrepare for every store visit and meeting by reviewing current performance metrics, scorecard data, and root-cause analysis relative to each locationProtect brand integrity by executing follow-up protocols on Steritech, RER, and food safety inspection failures; deliver appropriate coaching when warrantedDocument store observations accurately and thoroughly using established SMART goal frameworks; schedule and conduct structured follow-up visitsMaintain a detailed rolling 30-day calendar of all work-related visits and field activitiesSend bi-weekly regional scorecard email with required metrics and written analysisSubmit all projects, documentation, recaps, and reports by deadlines assigned by the Field Operations Manager; archive all materials on the ZDrive or current records systemCollaborate with cross-functional departments including Design & Construction, Training, Ops Services, Menu Innovation, Marketing, and IT as neededDeliver timely, appropriate feedback to licensees; build foundational trust with franchisees and above-store managers within the regionDemonstrate brand values and culture through personal representation at meetings and company-related eventsKEY COMPETENCIESFoundational P&L literacy; ability to read and interpret restaurant-level financial statementsBusiness acumen with the ability to communicate performance data to above-store managers and franchiseesProficiency in Microsoft Word and Microsoft ExcelEffective written and verbal communication skills; emerging public speaking abilityInterpersonal skills to build and maintain working relationships with franchisees and field partnersAbility to facilitate a foundational understanding of operational procedures to above-store managementWorking knowledge of applicable state and federal workplace health and safety regulationsMust attain and maintain ServSafe certificationEDUCATION AND EXPERIENCE GUIDELINESEducation: Bachelor’s degree in Business/Management or related field; OR equivalent combination of education and experienceExperience: 2+ years of related experience and/or training in restaurant operations, finance, business, training and/or leadership; previous experience in business consultant role and in multi-restaurant setting preferredPAY RANGE$75,000 - $90,000Zaxby’s Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.