Operations Consultant

ZFL Zaxbys Franchising LLC; United States; On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Disability, Critical Illn

Basic Life Insurance

401K with Company Match

50% Off Meal Discount at Company-Owned

Parental Leave

Child Care Assistance

Education Assistance Program

PTO and 9 Company Holidays + 2 Floatin

Job summary

Zaxby’s Franchising LLC is seeking an Operations Consultant I to improve restaurant performance across a portfolio of 30–50 locations. This field role reports to the Field Operations Manager and focuses on brand standards, store visits, hub trainings, and building relationships with franchisees.

You will conduct quarterly visits, review performance metrics, and coach teams on food safety and operations. The role requires ServSafe certification, strong communication, and cross-functional

Qualifications

• Bachelor’s degree in Business/Management or related field.
• 2+ years in restaurant operations, finance, business, training and/or leadership.
• Experience in a multi-restaurant setting preferred.
• ServSafe certification or eligible.

Responsibilities

• Conduct shoulder-to-shoulder hub trainings with 100% documented follow-up.
• Visit each restaurant in the assigned portfolio quarterly, with higher frequency for underperforming locations.
• Review performance metrics, scorecard data, and root cause analysis prior to visits.
• Coach licensees and above-store management to improve brand standards and operations.
• Collaborate with cross-functional departments to support initiatives.

Skills

P&L literacy

Financial analysis

Communication

Public speaking

Interpersonal skills

Training ability

Industry knowledge

Education

Bachelor’s degree in Business/Management or related field

Tools

MS Word

MS Excel

Job description

As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings, and Zalads. We’d love to have you as part of our team!

Benefits Include

• Medical, Dental, and Vision Insurance
• Company-Paid Disability, Critical Illness, and Basic Life Insurance
• 401K with Company Match
• 50% Off Meal Discount at Company-Owned Locations
• Parental Leave
• Child Care Assistance
• Education Assistance Program
• PTO and 9 Company Holidays + 2 Floating Holidays

DEFINITION

The Operations Consultant I is a field role responsible for improving restaurant performance across an assigned portfolio of 30–50 locations. Reporting directly to the Field Operations Manager, the Operations Consultant executes brand standards, conducts store visits and hub trainings, and builds foundational relationships with franchisees and above-store management. This role is focused on consistent execution of core operational responsibilities.

ESSENTIAL JOB FUNCTIONS

Essential duties may include but are not limited to the following:

• Conduct shoulder-to-shoulder hub trainings with 100% documented follow-up;
• execute all additional company-wide initiatives as directed by the Field Operations Manager
• Visit each restaurant in the assigned portfolio a minimum of once per quarter, with increased frequency for underperforming locations
• Prepare for every store visit and meeting by reviewing current performance metrics, scorecard data, and root-cause analysis relative to each location
• Protect brand integrity by executing follow-up protocols on Steritech, RER, and food safety inspection failures; deliver appropriate coaching when warranted
• Document store observations accurately and thoroughly using established SMART goal frameworks; schedule and conduct structured follow-up visits
• Maintain a detailed rolling 30-day calendar of all work-related visits and field activities
• Send bi-weekly regional scorecard email with required metrics and written analysis
• Submit all projects, documentation, recaps, and reports by deadlines assigned by the Field Operations Manager; archive all materials on the ZDrive or current records system
• Collaborate with cross-functional departments including Design & Construction, Training, Ops Services, Menu Innovation, Marketing, and IT as needed
• Deliver timely, appropriate feedback to licensees; build foundational trust with franchisees and above-store managers within the region
• Demonstrate brand values and culture through personal representation at meetings and company-related events

KEY COMPETENCIES

• Foundational P&L literacy;
• ability to read and interpret restaurant-level financial statements
• Business acumen with the ability to communicate performance data to above-store managers and franchisees
• Proficiency in Microsoft Word and Microsoft Excel
• Effective written and verbal communication skills;
• emerging public speaking ability
• Interpersonal skills to build and maintain working relationships with franchisees and field partners
• Ability to facilitate a foundational understanding of operational procedures to above-store management
• Working knowledge of applicable state and federal workplace health and safety regulations
• Must attain and maintain ServSafe certification

EDUCATION AND EXPERIENCE GUIDELINES

• Education: Bachelor’s degree in Business/Management or related field; OR equivalent combination of education and experience
• Experience: 2+ years of related experience and/or training in restaurant operations, finance, business, training and/or leadership; previous experience in business consultant role and in multi-restaurant setting preferred

PAY RANGE $75,000 - $90,000

Zaxby’s Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.

Zaxbys® is the saucy chicken chain that put Chicken Fingerz™ on the map as a main course.

Founded in 1990 in Statesboro, Georgia, our founders took a bold chance on a new kind of restaurant, and that entrepreneurial spirit still drives how we work, grow, and support our teams today.

We’re known for craveable Fingerz™, wings, Zalads®, and signature sauces, all delivered with Southern hospitality and a modern twist.

With over 1,000 locations across 22 states and headquarters in Atlanta, Georgia, Zaxbys is where bold flavor meets big opportunity!

For information about Zaxbys®, visit www.zaxbys.com.