Field Operations Consultant: Multi-Unit Restaurant Growth

Zaxbys; Memphis (TN); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Disability, Critical Illl

Company-Paid Basic Life Insurance

401K with Company Match

Meal discount at company-owned stores

Parental Leave

Child Care Assistance

Education Assistance Program

PTO and holidays

Job summary

Zaxby’s is seeking an Operations Consultant I to drive performance across a 30–50 location portfolio. The role reports to the Field Operations Manager and focuses on executing brand standards, store visits, hub trainings, and building strong relationships with franchisees and above-store management.

The position requires a bachelor’s degree and 2+ years in restaurant operations or related fields, with travel across the region and a commitment to safety and quality standards.

Qualifications

• Bachelor’s degree in Business/Management or related field, OR equivalent combination of education and experience.
• 2+ years of related experience in restaurant operations, finance, business, training and/or leadership.

Responsibilities

• Conduct shoulder-to-shoulder hub trainings with 100% documented follow-up and execute company initiatives.
• Visit every restaurant in the portfolio at least once per quarter; focus on underperforming locations.
• Review performance metrics, scorecards, and root-cause analyses before store visits.
• Ensure brand integrity by following up on inspections; provide coaching as needed.
• Document observations using SMART goals and schedule follow-ups.
• Maintain a rolling 30-day calendar of visits and field activities; send bi-weekly regional scorecard emails.
• Submit all projects and reports by deadlines; archive materials.
• Collaborate with Design, Training, Ops Services, Menu Innovation, Marketing, IT as needed.
• Provide timely feedback to licensees and build trust with franchisees and above-store managers.
• Demonstrate brand values through representation at meetings and events.

Skills

P&L literacy

Business acumen

Microsoft Word

Microsoft Excel

Written communication

Verbal communication

Public speaking

Franchise relationships

Education

Bachelor’s degree in Business/Management

Tools

Microsoft Word

Microsoft Excel

Job description

Zaxby’s is seeking an Operations Consultant I to drive performance across a 30–50 location portfolio. The role reports to the Field Operations Manager and focuses on executing brand standards, store visits, hub trainings, and building strong relationships with franchisees and above-store management.

The position requires a bachelor’s degree and 2+ years in restaurant operations or related fields, with travel across the region and a commitment to safety and quality standards.