Field Ops Consultant — Multi-Unit Restaurant Growth

Zaxbys; Atlanta (GA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company 401K Match

Meal Discount

Parental Leave

Child Care Assistance

Education Assistance

PTO and Holidays

Job summary

Zaxby’s Franchising LLC is seeking an Operations Consultant I who will improve restaurant performance across a portfolio of 30–50 locations. You will conduct hub trainings, perform store visits, and coach franchisees to uphold brand standards.

Ideal candidates have a Bachelor’s in Business/Management and at least 2 years in restaurant operations or a related field, with strong analytical, communication, and leadership skills.

Qualifications

• Bachelor’s degree in Business/Management or related field or equivalent combination of education and experience.
• 2+ years of related experience in restaurant operations, finance, business, training and/or leadership.

Responsibilities

• Conduct hub trainings with 100% documented follow-up and implement company-wide initiatives.
• Visit each restaurant in the portfolio at least quarterly, with more frequent visits for underperformers.
• Prepare for store visits by reviewing performance metrics, scorecards, and root-cause analysis.
• Coach franchisees on brand standards and food safety compliance when needed.
• Document observations using SMART goals and schedule follow-up visits.
• Maintain a rolling 30-day calendar of field activities and visits.
• Send bi-weekly regional scorecard email with metrics and analysis.
• Submit all projects and reports by deadlines; archive materials appropriately.
• Collaborate with Design, Training, Ops Services, Menu, Marketing, and IT.
• Provide timely feedback to licensees and build trust with franchisees and managers.
• Represent brand values at meetings and company events.

Skills

P&L literacy

Business acumen

MS Word

MS Excel

Communication skills

Public speaking

Interpersonal skills

Training and leadership

Education

Bachelor’s degree in Business/Management or related field

Tools

MS Word

MS Excel

Job description

Zaxby’s Franchising LLC is seeking an Operations Consultant I who will improve restaurant performance across a portfolio of 30–50 locations. You will conduct hub trainings, perform store visits, and coach franchisees to uphold brand standards.

Ideal candidates have a Bachelor’s in Business/Management and at least 2 years in restaurant operations or a related field, with strong analytical, communication, and leadership skills.