Multi-Unit Field Operations Coach

Zaxbys; United States; On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Disability, Critical Illn

Basic Life Insurance

401K with Company Match

50% Off Meal Discount at Company-Owned

Parental Leave

Child Care Assistance

Education Assistance Program

PTO and 9 Company Holidays + 2 Floatin

Job summary

Zaxby’s Franchising LLC is seeking an Operations Consultant I to improve restaurant performance across a portfolio of 30–50 locations. This field role reports to the Field Operations Manager and focuses on brand standards, store visits, hub trainings, and building relationships with franchisees.

You will conduct quarterly visits, review performance metrics, and coach teams on food safety and operations. The role requires ServSafe certification, strong communication, and cross-functional

Qualifications

• Bachelor’s degree in Business/Management or related field.
• 2+ years in restaurant operations, finance, business, training and/or leadership.
• Experience in a multi-restaurant setting preferred.
• ServSafe certification or eligible.

Responsibilities

• Conduct shoulder-to-shoulder hub trainings with 100% documented follow-up.
• Visit each restaurant in the assigned portfolio quarterly, with higher frequency for underperforming locations.
• Review performance metrics, scorecard data, and root cause analysis prior to visits.
• Coach licensees and above-store management to improve brand standards and operations.
• Collaborate with cross-functional departments to support initiatives.

Skills

P&L literacy

Financial analysis

Communication

Public speaking

Interpersonal skills

Training ability

Industry knowledge

Education

Bachelor’s degree in Business/Management or related field

Tools

MS Word

MS Excel

Job description

Zaxby’s Franchising LLC is seeking an Operations Consultant I to improve restaurant performance across a portfolio of 30–50 locations. This field role reports to the Field Operations Manager and focuses on brand standards, store visits, hub trainings, and building relationships with franchisees.

You will conduct quarterly visits, review performance metrics, and coach teams on food safety and operations. The role requires ServSafe certification, strong communication, and cross-functional