Operations & Compliance Specialist

CarMax; Baton Rouge (LA); On-site; USD 21,000 - 29,000; Full time

Job summary

CarMax in Baton Rouge is seeking a Business Operations Associate to support store operations, handle sales, auctions, and appraisals, and ensure accurate processing of critical paperwork.

The role emphasizes exceptional service, attention to detail, and strong organizational skills in a fast-paced team environment. You will manage cash, audit documents, and communicate clearly with customers and internal teams.

Qualifications

• Ability to read, interpret, and record data accurately for compliance.
• Strong organizational and multitasking skills in deadline-driven environments.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customers and teams.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality and integrity.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets and finance contracts.
• Manage auction and appraisal transactions with accurate titles, payoffs, and funding documentation.
• Handle cash management tasks: receive payments, deposits, and security protocols.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties: filing, data entry, and reconciling missing information.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Data accuracy

Organization

Communication

Multitasking

Customer service

Flexibility

Lifting up to 20 lbs

Tools

Microsoft Office

Job description

CarMax in Baton Rouge is seeking a Business Operations Associate to support store operations, handle sales, auctions, and appraisals, and ensure accurate processing of critical paperwork.

The role emphasizes exceptional service, attention to detail, and strong organizational skills in a fast-paced team environment. You will manage cash, audit documents, and communicate clearly with customers and internal teams.