Operations & Client Services Lead (Office Manager)

Lerch Bates; Greenbelt, Northern (MD, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

ESOP ownership

Health insurance

Paid time off

401(k) match

Parental leave

Tuition reimbursement

Job summary

Lerch Bates is seeking an Office Manager in Greenbelt, MD to support our East Coast team. This role is a central resource for employees, leadership, clients, consultants, and vendors, ensuring efficient day-to-day operations and supporting critical business functions.

You'll oversee office operations, contracts, CRM/Deltek data, facilities support, and client service activities, working closely with leadership and project teams to drive operational excellence.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 3+ years of experience in office management or related roles.
• Experience supporting multiple departments in a fast-paced environment.
• Ability to manage office operations with strong organization and attention to detail.
• Proficient in Microsoft Office and CRM/Deltek software.

Responsibilities

• Manage day-to-day office operations, including supplies, equipment, and vendor coordination.
• Maintain front desk, mail, deliveries, and meeting spaces for a professional environment.
• Coordinate onboarding, meetings, events, and employee communications.
• Prepare and track project contracts, POs, COIs, and document management.
• Create and maintain project data in Deltek and CRM systems; ensure data integrity.
• Serve as client service liaison, supporting consultants and vendors throughout contracts.

Skills

Office management

Project administration

CRM management

Contract administration

Multitasking

Communication

Education

Associate's or Bachelor's degree in Business Administration or related

Tools

Deltek

Bluebeam

CRM systems

Microsoft Office

Job description

Lerch Bates is seeking an Office Manager in Greenbelt, MD to support our East Coast team. This role is a central resource for employees, leadership, clients, consultants, and vendors, ensuring efficient day-to-day operations and supporting critical business functions.

You'll oversee office operations, contracts, CRM/Deltek data, facilities support, and client service activities, working closely with leadership and project teams to drive operational excellence.