Office Operations Lead: Client Care & Admin

Ultimate Staffing Services; Baltimore (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

Ultimate Staffing Services in Baltimore seeks a proactive Office Administrator to serve as the primary point of contact for the office. You will manage incoming calls, emails, client inquiries, and appointment scheduling, delivering high levels of customer service.

You will coordinate and prioritize job requests using QuickBooks to schedule work and support daily operations, maintain records, order supplies, and assist a team of eight employees.

Qualifications

• Experience providing office administration and customer service.
• Ability to manage multiple channels (phone, email, in-person) and schedule tasks.
• Strong organizational skills and proactive approach.

Responsibilities

• Serve as primary point of contact for the office via calls and emails.
• Coordinate and prioritize incoming job requests and schedule work using QuickBooks.
• Maintain professional client communication, follow-up outreach, and status updates.

Skills

Customer service

Administrative support

Scheduling

Communication

Organization

Tools

QuickBooks

Microsoft Office

Word

Excel

Job description

Ultimate Staffing Services in Baltimore seeks a proactive Office Administrator to serve as the primary point of contact for the office. You will manage incoming calls, emails, client inquiries, and appointment scheduling, delivering high levels of customer service.

You will coordinate and prioritize job requests using QuickBooks to schedule work and support daily operations, maintain records, order supplies, and assist a team of eight employees.