Operations & Client Services Coordinator

RRD Company; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

RRD is seeking a Workflow Coordinator for Office Services in New York. The role focuses on coordinating reprographics, mail, intake, hospitality, facilities, AV, and reception to deliver exceptional client service. Schedule Mon-Fri 10:30am-6:30pm.

You will support multiple back-office services, ensure quality, and manage deadlines while maintaining logs and reporting. Candidates should have a high school diploma and at least 1 year of office services experience, with strong communication and

Qualifications

• The candidate must have a high school diploma or equivalent.
• Minimum 1 year of office services experience, preferably in a legal, banking, or large corporate setting.
• Proficient in using mail, phone, email, and digital reprographics and mail equipment.
• Familiar with general back-office procedures to meet client satisfaction.
• Strong customer service, written and verbal communication.
• Ability to meet deadlines and manage multiple tasks.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties.
• Assist with large or high-volume jobs and administrative requests.
• Ensure delivery of outstanding service and build client relationships.
• Escalate operational issues to Lead or Manager promptly.
• Produce required reports on schedule.
• Read, interpret and respond to requests from emails, calls, or forms.
• Provide job intake services as prescribed by supervisor.
• Maintain logs and reporting documentation.

Skills

Customer service

Communication skills

Attention to detail

Deadline oriented

Teamwork

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Audio/Visual equipment

Job description

RRD is seeking a Workflow Coordinator for Office Services in New York. The role focuses on coordinating reprographics, mail, intake, hospitality, facilities, AV, and reception to deliver exceptional client service. Schedule Mon-Fri 10:30am-6:30pm.

You will support multiple back-office services, ensure quality, and manage deadlines while maintaining logs and reporting. Candidates should have a high school diploma and at least 1 year of office services experience, with strong communication and