Night-Shift Mailroom & Office Services Clerk

RRD; New York (NY); On-site; USD 30,000 - 43,000; Full time

Job summary

RRD is seeking an Office Service Associate in the New York area to provide back office services for clients and teams. Responsibilities include reprographics, mail, intake handling, and related support across hospitality, facilities, and AV service lines.

Daily work follows established procedures with emphasis on accuracy and deadlines. The role supports client service needs in a fast-paced environment, requiring strong communication, teamwork, and problem-solving skills.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Teamwork

Attention to detail

Deadline-driven

Problem solving

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail equipment

Job description

RRD is seeking an Office Service Associate in the New York area to provide back office services for clients and teams. Responsibilities include reprographics, mail, intake handling, and related support across hospitality, facilities, and AV service lines.

Daily work follows established procedures with emphasis on accuracy and deadlines. The role supports client service needs in a fast-paced environment, requiring strong communication, teamwork, and problem-solving skills.