Hospitality & Office Services Coordinator

RRD; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Parental leave

Job summary

RRD is seeking a Hospitality Coordinator for Office Services in Chicago to deliver exceptional client service by coordinating workflows in reprographics, mail, intake, hospitality, facilities, and AV support in a fast-paced environment.

The role requires strong customer service, teamwork, and problem-solving skills, with experience in Microsoft Office and office operations. Must be able to lift up to 50 lbs and handle confidential information.

Qualifications

• High school diploma or equivalent.
• Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment.
• Experience directing workflow to meet deadlines.
• Intermediate computer skills, generally using Microsoft Office.
• Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services.
• Skilled in use of reprographics equipment, mail, phone and/or digital equipment and other office hardware/software.
• Demonstrates customer service skills to maintain effective relationships with clients and team members.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and confidential documents and information.
• Exemplary work ethic and professionalism; independent decision making and problem-solving.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties.
• Assist the team in completing large or complex jobs.
• Ensure team provides outstanding service to client and builds relationships.
• Elevate operational problems to Lead, Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read, interpret and understand all requests (emails, phone, in-person).
• Communicate with manager and client on job or deadline issues.
• Conduct and direct quality assurance to maintain workflow and client satisfaction.
• Monitor workflow to ensure timely, accurate completion.
• Assess requests and select best equipment/resources.

Skills

Customer service

Communication

Microsoft Office

Attention to detail

Problem solving

Teamwork

Reprographics

Mail handling

Administrative support

Self-motivation

Education

High school diploma or equivalent

Tools

Reprographics equipment

Office hardware/software

Job description

RRD is seeking a Hospitality Coordinator for Office Services in Chicago to deliver exceptional client service by coordinating workflows in reprographics, mail, intake, hospitality, facilities, and AV support in a fast-paced environment.

The role requires strong customer service, teamwork, and problem-solving skills, with experience in Microsoft Office and office operations. Must be able to lift up to 50 lbs and handle confidential information.