Night Office Services & Mail Specialist

RRD Company; New York (NY); On-site; USD 30,000 - 43,000; Full time

Job summary

RRD Company in New York is seeking an Office Service Associate to provide back-office services such as reprographics, mail, and related support for client teams. Schedule: Monday–Friday 11:00pm–8:00am. You will manage tickets, logs, and equipment while ensuring deadlines and quality in a fast-paced environment.

You will interact with clients and internal staff, perform QA, and contribute to efficient office operations. The role requires teamwork, reliability and attention to detail.

Qualifications

• Proven customer service skills are required to create and maintain client relationships.
• Good written and verbal communication skills with professional phone and email etiquette.
• Attention to detail with strong organizational skills.
• Must be able to meet deadlines and complete all projects timely.
• Ability to handle confidential documents and information.
• Able to work well in a team and interact with diverse backgrounds.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to company policies and client site rules.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Phone systems

Email systems

Job description

RRD Company in New York is seeking an Office Service Associate to provide back-office services such as reprographics, mail, and related support for client teams. Schedule: Monday–Friday 11:00pm–8:00am. You will manage tickets, logs, and equipment while ensuring deadlines and quality in a fast-paced environment.

You will interact with clients and internal staff, perform QA, and contribute to efficient office operations. The role requires teamwork, reliability and attention to detail.