Office Services Operations & Workflow Coordinator

RR Donnelley & Sons; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

RR Donnelley & Sons is seeking a Workflow Coordinator for Office Services in New York to manage reprographics, mail, intake, and reception workflows. You will coordinate team tasks, ensure timely completion, and uphold quality service for clients in a fast-paced environment.

You will support additional back-office services as needed, escalate issues promptly, and maintain documentation and reports. A high school diploma and 1 year of office services experience are expected.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience, preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet client satisfaction.
• Proven customer service skills to build strong relationships.
• Good written and verbal communication, including telephone etiquette.
• Attention to detail with good organizational skills.
• Able to meet deadlines and complete projects on time.
• Ability to handle sensitive documents and information.
• Able to make independent decisions within policy.
• Strong problem-solving and escalation when needed.
• Team player in a fast-paced environment.

Responsibilities

• Coordinate workflow within the team and prioritize jobs.
• Assist the team with large or high-volume requests.
• Ensure outstanding client service and build relationships.
• Escalate operational problems to Lead/Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read and interpret requests from various channels.
• Communicate deadlines and issues to manager/client.
• Quality assure workflow to maintain efficiency and client satisfaction.
• Monitor workflow to ensure timely completion.
• Select equipment/resources for successful completion.
• Train new employees on policies and procedures.
• Load copiers with paper and toner.
• Maintain logs and reporting documentation.
• Support additional tasks like conference setup and mail services.

Skills

Customer service

Communication

Problem solving

Teamwork

Time management

Education

High school diploma or equivalent

Tools

Mail equipment

Phone

Email

Digital reprographics

Job description

RR Donnelley & Sons is seeking a Workflow Coordinator for Office Services in New York to manage reprographics, mail, intake, and reception workflows. You will coordinate team tasks, ensure timely completion, and uphold quality service for clients in a fast-paced environment.

You will support additional back-office services as needed, escalate issues promptly, and maintain documentation and reports. A high school diploma and 1 year of office services experience are expected.