Office Services Workflow Lead - Client Support & Ops

RRD; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Disability insurance

Life insurance

Parental leave

Tuition assistance

Employer/partner discounts

Job summary

RRD is seeking a Workflow Coordinator for Office Services in New York, NY. You will coordinate reprographics, mail services, intake, hospitality, facilities, AV, and reception to deliver exceptional client service.

The role supports other Williams Lea service lines as needed, may involve expense processing and accounts payable, and requires strong communication, attention to detail, and the ability to lift up to 50 lbs. Monday to Friday, 10:30am–6:30pm.

Qualifications

• High school diploma or equivalent.
• 1+ year office services experience in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Strong customer service and professional communication skills.
• Attention to detail with good organizational skills.
• Must meet deadlines and handle confidential information.
• Able to interact with multi-functional and diverse backgrounds.
• Ability to lift up to 50 lbs.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs.
• Ensure team provides outstanding service to client and builds customer relationships.
• Escalate operational problems to Lead, Supervisor, or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read and interpret all requests (emails, phone, in-person, forms).
• Communicate with manager and client on job or deadline issues.
• Direct quality assurance to maintain efficient workflow and client satisfaction.
• Monitor workflow to ensure timely, accurate completion.
• Assess incoming requests and select needed equipment for success.
• Ensure adherence to standard operating procedures.
• Train new employees on policies and procedures.
• Handle setup of conference rooms with AV equipment and furniture as needed.

Skills

Customer service

Communication

Teamwork

Organizational skills

Deadline oriented

Problem solving

Self-motivation

Adaptability

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Job description

RRD is seeking a Workflow Coordinator for Office Services in New York, NY. You will coordinate reprographics, mail services, intake, hospitality, facilities, AV, and reception to deliver exceptional client service.

The role supports other Williams Lea service lines as needed, may involve expense processing and accounts payable, and requires strong communication, attention to detail, and the ability to lift up to 50 lbs. Monday to Friday, 10:30am–6:30pm.