Operations Lead: Office Services & Client Support

RR Donnelley & Sons; Atlanta (GA); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Disability insurance

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

RRD is seeking an Operations Supervisor to lead day-to-day people, operations and client relationships, ensuring outstanding service and strong process adherence in a fast-paced environment.

Responsibilities include staffing, timekeeping, prioritizing work, supervising reprographics and mail ops, driving profitability, training, addressing performance, and escalating issues to management. A Bachelor's degree and 3+ years in customer service or office support are required.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years' proven experience in a customer service environment (preferred in legal/financial services).
• 3+ years' experience in office support including admin, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Proficiency with MS Word/Excel; basic PowerPoint.
• Experience managing vendors is a plus.

Responsibilities

• Ensure team provides outstanding service to client and maintains strong relationships.
• Conduct time and absence for direct reports and ensure accurate timekeeping policies.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through efficient use of labor and resources.
• Resolve operational problems promptly and produce reports as scheduled.
• Coordinate workflow, prioritize jobs, and delegate duties to associates.
• Balance daily work with projects, mail volume, reprographics, conference room setup, and vendor management.
• Monitor workflow to ensure timely, accurate results.

Skills

Customer service

Time management

Communication

Team leadership

Decision making

Attention to detail

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

RRD is seeking an Operations Supervisor to lead day-to-day people, operations and client relationships, ensuring outstanding service and strong process adherence in a fast-paced environment.

Responsibilities include staffing, timekeeping, prioritizing work, supervising reprographics and mail ops, driving profitability, training, addressing performance, and escalating issues to management. A Bachelor's degree and 3+ years in customer service or office support are required.