Operations & Client Experience Manager

Neighborly Company and its affiliates; Winston-Salem (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k

15 days paid time off per year

Job summary

Rainbow Restoration in Winston-Salem, NC seeks an Office Manager to be the front and center of office operations, providing administrative support and maintaining office systems, procedures, and policies. You’ll ensure daily operations run smoothly and deliver high quality customer service to clients and staff.

You’ll manage daily processes, coordinate with staff, handle calls, scheduling, invoicing, and record-keeping using our software.

Qualifications

• Must have a valid driver’s license.
• Must be able to lift 50 pounds unassisted.
• Must be able to wear respiratory PPE.
• Experience with Microsoft Word, Excel, and Adobe.

Responsibilities

• Receive incoming calls, from clients, vendors, insurance companies, and field staff.
• Communicate with customers throughout restoration process.
• Assist with the scheduling of services with staff, customers, and insurance.
• Notify customers of service call status and follow up with customers after work is complete.
• Accounts Receivable, following up on outstanding invoices and collections.
• Process customer invoices.
• Clerical duty as required including customer and job data entry into proprietary software.
• Create and manage an organized filing system, upload and keep record of important data.

Skills

Driver's license

Customer service

Communication

Organizational skills

Tools

Microsoft Word

Excel

Adobe

Job description

Rainbow Restoration in Winston-Salem, NC seeks an Office Manager to be the front and center of office operations, providing administrative support and maintaining office systems, procedures, and policies. You’ll ensure daily operations run smoothly and deliver high quality customer service to clients and staff.

You’ll manage daily processes, coordinate with staff, handle calls, scheduling, invoicing, and record-keeping using our software.