Office & Operations Coordinator

Rainbow Restoration UK; Chapin (SC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical Insurance Coverage

Stable Full-Time Schedule

Growth & Advancement Opportunities

Job summary

Rainbow Restoration is seeking an organized Office & Operations Coordinator to manage the front desk, scheduling, and dispatch for field teams. You will collaborate with technicians, managers, customers, and leadership to keep daily operations efficient while delivering exceptional service.

This role blends administrative tasks with operational support in a fast-paced restoration environment. A proactive, detail-oriented self-starter with strong communication will thrive and grow with the

Qualifications

• Strong organizational and administrative skills for a busy front desk.
• Clear written and verbal communication with customers and teams.
• Ability to multitask across systems while maintaining accuracy.

Responsibilities

• Be the first point of contact for customers by phone.
• Coordinate scheduling and dispatch for field teams and appointments.
• Maintain accurate job documentation and customer records.
• Communicate updates to customers, technicians, and leadership.
• Assist with accounts receivable follow-up and payments.
• Support office systems and workflows; take on additional tasks as needed.

Skills

Organizational skills

Excellent communication

Self-starter

Customer service

Multi-tasking

Tools

SmartQ

XactAnalysis

Xactimate

MICA

Symbility

NextGear

Job description

Are you an organized self-starter who enjoys fast-paced environments, solving problems, and keeping operations running smoothly? Do you thrive in a role where no two days are the same and enjoy being part of a close-knit, team-oriented culture?If so, we may have the perfect opportunity for you at Rainbow Restoration as an Office & Operations Coordinator!This role is ideal for someone who enjoys balancing customer service, office administration, scheduling, and operational support while making a real impact behind the scenes. At Rainbow Restoration, you are not just answering phones or completing paperwork — you are helping people during some of the most stressful situations of their lives.We are looking for someone who is proactive, detail-oriented, tech-savvy, and eager to grow with a company that values initiative, teamwork, and internal development opportunities.Compensation & Benefits$20–$22/hour based on experience401(k) with Company Match50% of Medical Insurance Costs Covered by EmployerStable Full-Time ScheduleGrowth & Advancement OpportunitiesSupportive Team EnvironmentOpportunity to Learn the Restoration IndustryPosition SummaryIn this role, you will be front and center of office and business operations, providing administrative and operational support while helping ensure exceptional customer service experiences. You will work closely with technicians, managers, customers, and leadership teams to help keep day-to-day operations organized, efficient, and running smoothly.This is an excellent opportunity for someone who enjoys taking ownership, improving processes, and being a key part of a growing team.Duties & ResponsibilitiesBe the friendly and professional first point of contact for customers over the phoneAnswer incoming calls and help guide customers through service needs and next stepsCoordinate scheduling and dispatch support for field teams and service appointmentsBuild incoming jobs in operational systems with accurate and timely informationMaintain clear and organized job documentation, electronic notes, and customer recordsCommunicate updates with customers, technicians, and leadership regarding job status and scheduling changesAssist with accounts receivable follow-up and customer payment communicationHelp maintain organized office systems, processes, and operational workflowsSupport team members with administrative and operational needs throughout the dayMaintain professionalism and empathy when assisting customers during stressful situationsIdentify opportunities to improve efficiency and help support office organizationPerform additional duties and projects as assignedRequirements & SkillsAbility to multi-task and operate efficiently in multiple systems simultaneouslyStrong organizational skills with high attention to detailExcellent communication skills — in person, over the phone, and writtenPositive attitude with strong customer service and problem-solving abilitiesSelf-starter mentality with the ability to take initiative without waiting for directionAbility to work independently while also thriving in a team environmentComfortable in a fast-paced office setting with changing prioritiesEagerness to learn and grow within the Restoration IndustryExperience in the restoration, construction, service, or home services industry preferredExperience with systems such as SmartQ, XactAnalysis, Xactimate, MICA, Symbility, or NextGear preferred but not requiredProficiency with Microsoft Office and general computer systemsValid Driver’s License with a clean driving record preferredWhy Join Rainbow Restoration?At Rainbow Restoration, we believe in investing in our employees and creating long-term career opportunities. We foster a supportive, collaborative environment where hard work, initiative, and growth are recognized and rewarded.Looking for a career working with the best? Join the Rainbow Family!Rainbow Restoration provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rainbow Restoration complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. Rainbow Restoration expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.