Operations Clerk: Utility Dispatch & Scheduling

Upper Peninsula Power Company; Hancock Township (MI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Disability insurance

Life insurance

Paid time off

Holidays

Overtime

Job summary

Upper Peninsula Power Company in Hancock, Michigan is seeking an Operations Clerk to help keep electric utility operations running smoothly. You will coordinate service requests, schedule work, and keep records updated while serving customers and field crews.

The role emphasizes strong computer skills, organization, and teamwork, with full-time hours and overtime as needed. You’ll be part of a dedicated team ensuring reliable service across the UP region.

Qualifications

• High school diploma or equivalent required.
• Proficiency in Excel, Word, typing, and data entry.
• Good communication and organizational skills.

Responsibilities

• Coordinate service requests and field crew schedules.
• Communicate with customers, contractors, and crews by phone, radio, and computer.
• Process and maintain records including work orders, permits, inspections, billing.
• Enter and track information using spreadsheets and databases.
• Support during outages and storms with dispatch and restoration.

Skills

Excel

Word

Data entry

Communication

Customer service

Organizational skills

Education

High school diploma or equivalent

Tools

Spreadsheets

Databases

Job description

Upper Peninsula Power Company in Hancock, Michigan is seeking an Operations Clerk to help keep electric utility operations running smoothly. You will coordinate service requests, schedule work, and keep records updated while serving customers and field crews.

The role emphasizes strong computer skills, organization, and teamwork, with full-time hours and overtime as needed. You’ll be part of a dedicated team ensuring reliable service across the UP region.