Operations Clerk

Functional Behavior Services; Hancock Township (MI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Disability insurance

Life insurance

Paid time off

Holidays (9)

Job summary

UPPCO is hiring an Operations Clerk in Hancock, Michigan. The role focuses on organizing daily utility operations, coordinating work requests, and supporting field crews during outages.

You will handle records, use spreadsheets and databases, and maintain efficient workflows in a busy setting. The position is full-time with overtime as needed, offering comprehensive health benefits, a 401(k) plan with company match, and paid time off.

Qualifications

• High school diploma or equivalent required; additional education in electric utility operations is a bonus.
• Strong computer skills, including Excel, Word, typing, and data entry.
• Good communication, customer service, and organizational skills.
• Ability to multitask, stay accurate, and work well under pressure.
• Comfortable working with numbers, records, maps, and technical information.
• Willingness to learn utility operations, procedures, and safety standards.
• Ability to work independently and collaboratively.
• Valid Michigan driver's license is required.
• Must live within 30 road miles of Hancock and maintain personal telephone service.
• Willingness to travel to other UPPCO work locations, as needed.

Responsibilities

• Coordinate work requests, appointments, and field crew schedules.
• Communicate with customers, contractors, and crews by phone, radio, and computer.
• Process and maintain records, including work orders, permits, inspections, billing, and service requests.
• Enter and track information using spreadsheets, databases, and work management systems.
• Assist during power outages and storms by supporting crew dispatch, outage communications, and service restoration.
• Keep things organized and moving while juggling multiple requests and changing priorities.

Skills

Typing

Data entry

Communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

UPPCO is hiring an Operations Clerk to join their team in Hancock, Michigan. If you're organized, comfortable with computers, enjoy helping people, and can keep things moving when the day gets busy, this could be a great fit.

What We Offer

• $25.37 per hour.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with up to a 5% company match.
• Additional insurances at no cost to you: short and long-term disability, medical emergency transport, basic life, accidental death & dismemberment, and employee assistance.
• Generous paid time off and nine paid holidays.
• Full-time position typically working five 8-hour days per week, with overtime as needed.

What Your Day Looks Like

• Support daily utility operations by coordinating work requests, appointments, and field crew schedules.
• Communicate with customers, contractors, and crews by phone, radio, and computer.
• Process and maintain records, including work orders, permits, inspections, billing, and service requests.
• Enter and track information using spreadsheets, databases, and work management systems.
• Assist during power outages and storms by supporting crew dispatch, outage communications, and service restoration efforts.
• Keep things organized and moving while juggling multiple requests and changing priorities.

What We Are Looking For

• High school diploma or equivalent required; additional education in electric utility operations is a bonus, but not required.
• Strong computer skills, including Excel, Word, typing, and data entry are required.
• Good communication, customer service, and organizational skills.
• Ability to multitask, stay accurate, and work well under pressure.
• Comfortable working with numbers, records, maps, and technical information.
• Willingness to learn utility operations, procedures, and safety standards.
• Ability to work independently and collaboratively.
• Valid Michigan driver's license is required.
• Must live within 30 road miles of Hancock and maintain personal telephone service.
• Willingness to travel to other UPPCO work locations, as needed.